SuccessKPI, a customer service and experience analytics company, announced on Thursday it received a $33 million strategic investment from Banneker Partners. After an impressive year of 10X revenue growth in 2021, SuccessKPI hopes to use its new capital to continue its market adoption streak, accelerate roadmap development and grow its team.
SuccessKPI is a SaaS company that uses AI and machine learning to provide key insights on customer service experiences over text and audio. The platform uses speech recognition and natural language understanding (NLU) to analyze conversations between customers and agents in real time. With cross channel capabilities, SuccessKPI brings together information from every customer point of contact to provide comprehensive datasets for improving the consumer experience.
2021 was a successful year for the company with a revenue of over $3 billion and a 200 percent increase in customers. What’s more impressive is that this growth was entirely self-funded, according to a company statement. The investment from Banneker Partners marks SuccessKPI’s first source of external capital.
“I am very proud of what this team has achieved. We built a next-generation, AI/ML powered contact center analytics platform with modern cloud technologies to help enterprises drive better customer experiences across all channels. We accomplished all of this while being self-funded, achieving rapid revenue growth and establishing a company culture that people want to join.” Dave Rennyson, SuccessKPI’s CEO and chairman, said in a statement. “We enter 2022 with strong momentum. Funding and the strategic operational partnership from Banneker Partners will further accelerate our growth.”
SuccessKPI is currently hiring across departments with new positions open in customer success, product, partner, marketing and sales. While the company is based in Fairfax County, it is hiring talent worldwide.
SuccessKPI isn’t the only AI-powered company to raise capital in the DMV lately. Just last week, Pendulum raised $5.9 million in seed funding to help track and manage misinformation online.