Operations Articles

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Joe Procopio Joe Procopio
Updated on April 20, 2024

The Growth-Killing Mistake of Making Customers Happy

You need to properly separate customer success and customer support.

Amy Radin Amy Radin
Updated on April 20, 2024

Is Your Industry Primed for Disruption? Study Weak Signals to See It First.

Paradigm shifts only seem like they come out of nowhere. Innovators see the signs, however faint, that something big is coming.

Ricky Holm Ricky Holm
Updated on April 20, 2024

How VR Training Can Supercharge Your Employees’ Skills

Virtual practice can lead to reduced training times, better knowledge retention and an overall improvement in job performance.

Kurt Shenk Kurt Shenk
Updated on April 20, 2024

What the Technology Ecosystems of the Future Might Look Like

An exodus from Silicon Valley and an even bigger ongoing commitment to remote work are just two of the trends we’re forecasting for 2021.

Maria Martinez Maria Martinez
Updated on April 20, 2024

C-Suite Leaders: Don’t Fall Prey to Empty Innovation

Some companies are infatuated with being the most advanced brand in their space, but what if many technological investments don’t drive actual business value?

Nate Nasralla Nate Nasralla
Updated on April 20, 2024

The Minimum Viable Sentence: a Formula for Wildly Productive Conversations

How limiting your words can multiply the value of your work.

Felix Beccar Felix Beccar
Updated on April 19, 2024

How to Hold Board Meetings, Not Bored Meetings

Traditional board meetings are usually long, tedious information dumps. Here’s how to hold engaging, informative and fun problem-solving sessions with your key stakeholders.

Keith Ferrazzi Kian Gohar Noel Weyrich Keith Ferrazzi Kian Gohar Noel Weyrich
Updated on April 19, 2024

AI as a Service Will Disrupt Everything. Is Your Business Ready?

Here are five exponential technologies you need to experiment with now or risk falling behind your competition.

Lee Voigt Lee Voigt
Updated on April 19, 2024

6 Questions You Should Ask Before Migrating Your Business to the Cloud

Look for these signs to avoid damaging your org in a failed cloud migration.

Barbara Tallent Barbara Tallent
Updated on April 19, 2024

The Internet Isn’t Perfect. How Can We Fix It?

This internet optimist believes that a combination of legislation, software and consumer choice can deliver us to a more ethical life online.

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