The purpose of the course is to facilitate the understanding of the requirements for a Service management system as they are formulated by the international standard ISO/IEC 20000-1:2018.
Hi and welcome to this training course and thank you so much for registering, I really apprecaite it.
In this course we've prepared a number of videos that will provide you with the essential knowledge and skills you need to get that promotion and move into an IT manager role. Even if you are just starting out or have been an IT manager for a while, this course will provide you with a good overview of what IT managers do.
What do I need to know?
Having already a good understanding of the basics aroudn IT systems and concepts will help in preparation for an IT management position.
This course is aimed at two groups
- existing IT professionals and techs that want to advance in their careers and move into a management position
- existing IT managers who want to improve in their management skillset and knowledge
Why this course?
This course will be easy to understand, and follow. It will give you an overview of the necessary management skills, roles and reponsibilities you need to know to become a great and effective IT manager.