Top Tech Jobs & Startup Jobs in Wilmington, NC

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Own and operate AWS environments across networking, systems, and related services. Support development workflows through AWS environments, automate DevOps tasks with scripts, collaborate with development, infrastructure, and IT teams, and help identify practical AI applications. The role requires strong AWS expertise, problem-solving ability, attention to detail, flexibility, and effective communication.

Examines residential property records and chains of title, analyzes liens, mortgages, easements, judgments, and legal descriptions, resolves title issues, and prepares title commitments. Tests title examination technology, compares system results with source records, identifies inaccuracies, and provides actionable feedback to development teams. May also provide underwriting interpretations and review system-generated documentation.

Leads the full product lifecycle from discovery through delivery, including product strategy, roadmaps, requirements, metrics, customer experience, pricing, go-to-market, and commercial performance. Partners with R&D, Operations, Marketing, Sales, Finance, leadership, and customers to define features, manage releases, support product launches, and drive revenue and profitability. Requires strong communication, strategic thinking, cross-functional influence, commercial awareness, and at least eight years of product management experience.

Develops OEM and Sports customer relationships, grows territory sales, identifies new business, and promotes construction products through demonstrations, training, presentations, and technical support. Prepares pricing and proposals, supports installations and inspections, analyzes market and competitor trends, collaborates on product trials, manages customer concerns, and produces sales reports. Requires strong communication, negotiation, technical, organizational, and territory-management skills, along with a valid driver’s license and travel throughout the assigned territory.

Conduct high-volume outbound calls and targeted emails to K-12 district HR contacts, build relationships, research prospects, qualify interest, and book meetings for Account Executives. Maintain accurate CRM activity records, ensure strong meeting attendance through follow-up, and share field insights to improve messaging and outreach strategy.

Manage workforce scheduling, staffing plans, and intraday operations to meet service-level and efficiency targets. Build and optimize schedules using forecasted volumes, monitor real-time staffing and queues, identify service-level risks, and recommend solutions. Collaborate with internal stakeholders, respond to intraday support requests, analyze workforce trends, and redesign workflows as needed while maintaining compliance.

Leads Epic managed-services programs across customer relationships, escalations, service reporting, SLAs, application teams, backlogs, projects, and process improvement. Coordinates cross-functional stakeholders, manages customer communications, oversees automation and standardization initiatives, maintains operational documentation, and supports onboarding and offboarding. Requires strong Epic program leadership, healthcare IT experience, service management knowledge, and expertise with operational metrics and reporting. Quarterly customer travel is required.

Drives sales growth for home improvement financing across an assigned territory by acquiring and developing dealer partnerships, increasing financing utilization, and reengaging underperforming partners. Responsibilities include territory planning, prospecting, sales presentations, dealer training, market research, forecasting, reporting, and resolving dealer concerns. The role requires frequent in-person travel, independent territory management, and collaboration with internal teams to support dealer onboarding and partner success.

Develops dashboards, data models, reports, and analytical solutions that transform raw data into actionable business insights. Partners with stakeholders, provides technical guidance, documents architectures and processes, troubleshoots analytics solutions, and communicates findings to technical and non-technical audiences. Requires advanced Spotfire, SQL, business intelligence, and data analytics expertise, with knowledge of Databricks, Power BI, Python, R, Salesforce, and modern data architecture.