Top Tech Jobs & Startup Jobs in Wilmington, NC

Investigate, analyze, negotiate, resolve, document and report consumer and commercial billing issues. Provide resolution options to customers, authorize billing settlements within limits, and adjust customer accounts.

Sell Convo's interpreting and accessibility solutions by prospecting, managing the full B2B sales cycle, delivering demos and proposals, negotiating contracts, maintaining pipeline and CRM, and handing off customers to Partner Success while representing the company at events and collaborating cross-functionally.

Lead Preferred Partner Deal Desk and commercial operations, maintain partner performance dashboards, and quarterback cross-functional Agency Holding Company initiatives. Support executive agency relationships, prepare QBRs and leadership engagements, develop commercial frameworks with finance, and enable regional sales through analytics-driven insights and operational process improvements.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Manage onboarding and implementation of new PBM clients, coordinate cross-functional teams, ensure claims adjudication accuracy, document and test configurations, track project milestones in Salesforce, communicate client expectations, resolve issues, ensure regulatory compliance, and transition clients to maintenance while supporting process improvements and training.

Manage client-focused program delivery: maintain task management workflows, own onboarding roadmaps and schedules, handle administrative coordination, document processes, onboard new members, and support cross-functional presentations and stakeholder communications.

Own a defined BillingCenter area end-to-end: discovery, specs, delivery, launch, and adoption. Partner with carriers, engineering, and design; shape roadmap; coordinate across Guidewire suite; define success metrics and measure outcomes for billing, payments, and integrations.

Lead design and delivery of AI-driven data engineering for personalized pharmaceutical communications. Integrate LLMs and RAG, oversee data pipelines and ML, manage a tech stack (Snowflake, Azure, dbt, Terraform, Spark, Python), promote Agile and CI/CD, mentor teams, and ensure data security and regulatory compliance.

Lead creation and execution of an editorial calendar: write and edit thought leadership, blog posts, eBooks, and client stories. Source and interview practitioners, optimize content for SEO/GEO and organic/AI discovery, manage freelance/junior contributors, repurpose long-form content, and collaborate cross-functionally with Demand Generation, Product Marketing, Sales, and Client Success.

Deliver end-to-end healthcare data migration: analyze source systems, develop SQL queries and transformation logic, validate and reconcile converted data, collaborate with clients and teams, and use AI-assisted tools to improve delivery.