Top Customer Success & Experience Jobs in Washington DC,

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Customer Experience Manager leads customer satisfaction efforts by managing service relationships, supporting benefit strategies, and collaborating with internal teams to deliver exceptional service experiences.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Own strategic enterprise customer relationships, drive platform adoption, improve retention, identify expansion opportunities, and coordinate cross-functional responses to customer needs and escalations. The role manages customer health, executive communication, business reviews, workflow optimization, renewals, and advocacy while translating customer feedback into actionable product improvements. Success is measured through retention, expansion, adoption, and customer outcomes.

Leads partner success for a regional portfolio of health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable growth. Develops strategic account plans, manages partner relationships and escalations, oversees reporting and operating committees, identifies growth opportunities, and represents client needs internally. Builds scalable team processes and may supervise partner success staff. Requires healthcare ecosystem expertise, particularly value-based care and Medicaid health plans, plus 20–30% travel.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Travel 85–95% to customer properties nationwide and internationally to implement hospitality software. Configure systems, barcode and map hotel equipment, train staff, troubleshoot technical issues, manage implementation timelines and documentation, and coordinate handoffs with sales and customer success teams. The role is fully remote when not traveling, requires proximity to a major international airport, physical mobility throughout hotel properties, strong communication, adaptability, and technical aptitude.