Top Customer Success & Experience Jobs in Washington DC,

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. Drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and account health. Uses Salesforce, Zendesk, Pendo, and Looker to monitor utilization and identify risks. Resolves escalated service issues, leads improvement initiatives, coordinates with internal teams, supports account planning and renewals, maintains customer documentation, and travels to client sites as needed.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Own a portfolio of 20–30 enterprise employer accounts, leading retention, renewals, pricing coordination, executive relationships, and account recovery. Use enrollment, engagement, outcomes, claims, billing, and ROI data to diagnose performance and demonstrate customer value. Build multithreaded relationships, identify renewal risks and cross-functional breakdowns, coordinate internal resolution, and improve member access and engagement. The role operates remotely with travel of up to 15%.

Own onboarding, technical implementation, and ongoing success for advertising demand partners. Manage SSP, DSP, exchange, and programmatic integrations; troubleshoot delivery and performance issues; monitor revenue and build KPI dashboards; identify optimization opportunities; support forecasting and business planning; and collaborate with Sales, Ad Operations, Product, Engineering, and Project Management to scale processes and partnerships.

Own strategic insurance accounts across the full customer lifecycle, building relationships with stakeholders from adjusters to executives. Translate product usage and performance data into ROI narratives, improve adoption, retention, and satisfaction, and deliver customer enablement sessions. The role requires strong remote communication, autonomy, organizational navigation, CRM proficiency, and fluency in insurance claims workflows or the ability to learn them quickly.

Manage onboarding, implementation, adoption, and ongoing relationships for enterprise governance-platform clients. Advise customers on corporate law and governance workflows, interpret corporate documents, configure governance data, deliver training, resolve issues, identify expansion opportunities, track success metrics, and collaborate with Product, Sales, Implementation, and Support teams to improve client outcomes and internal processes.

Guide customers through integrating APIs into web and mobile applications, troubleshoot issues using logs, monitor API performance, create JavaScript automation and sample code, and provide technical training and documentation. Serve as the primary technical customer contact, collaborate with Customer Success and product teams, gather feedback, and support onboarding, retention, and account growth.

Manage post-sales relationships with public-sector customers, driving ZeroFox platform adoption, retention, optimization, training, and successful outcomes. Serve as a trusted advisor and technical resource, coordinate configuration changes and integrations, deliver reporting and web-based training, troubleshoot customer challenges, and advocate internally for customer needs. Partner with technical teams, product, services, and executives to improve customer experiences and identify opportunities for expanded platform usage.

Belong Health seeks passionate candidates for future job opportunities, focusing on empathetic patient care and innovative health insurance solutions for seniors. Send your resume.