Top IT Support & Helpdesk Jobs in Washington DC,

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides hands-on IT support across employee troubleshooting, identity and access management, device lifecycle management, SaaS administration, security compliance, and process improvement. Responsibilities include onboarding and offboarding users, managing permissions and MFA, maintaining laptops and inventories, administering cloud applications, documenting procedures, and resolving technical issues. The role requires working Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, with opportunities for increasing responsibility.

Provide hands-on IT administration for approximately 230 employees across macOS and Windows. Responsibilities include Tier 1 and Tier 2 support, SaaS and identity administration, endpoint management, onboarding and offboarding, asset inventory, compliance reporting, workflow monitoring, scripting, documentation, lab and VDI support, and vendor coordination.

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.