Top Operations & Support Jobs in Washington DC,

Own ChartHop’s marketing and revenue operations infrastructure, including HubSpot administration, data governance, lead lifecycle design, automation, attribution, funnel analytics, dashboards, and Salesforce migration. Partner with marketing and sales leadership to establish shared metrics, improve routing and conversion efficiency, identify process gaps, and drive cross-functional operational improvements. Serve as the GTM engineering and AI-automation champion while balancing strategic planning with hands-on execution.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Coordinates fundraising department operations, executive support, donor services, prospect research, CRM data integrity, reporting, events, meetings, invoices, and cross-team campaigns. Manages the Development VP’s calendar, travel, expenses, and donor communications; maintains donor records and pipeline data; supports donor inquiries and stewardship; researches prospects using iWave; and tracks departmental goals and KPIs. The role also supports CRM cleanup and broader administrative projects.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Owns the design, documentation, governance, and continuous improvement of finance and corporate services processes, including record-to-report, tax, procure-to-pay, supply chain, hardware fulfillment, HR operations, and sales compensation. Facilitates cross-functional workshops, translates future-state processes into system requirements, partners with technical delivery teams, manages change and adoption, and defines performance metrics. The role also maintains capability models and shared process-boundary agreements.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Coordinates recruiting, team administration, calendars, travel, expenses, vendors, documentation, and special projects. Supports senior leaders, manages cross-functional priorities, builds lightweight operational systems, and uses AI tools to automate workflows and accelerate execution. The role requires strong organization, communication, discretion, adaptability, and comfort operating independently in an ambiguous, fast-moving trading firm.

Manage the full lifecycle of company publications, including document workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Provide eMan technical support, resolve user issues, coordinate with regional operations teams, recommend process improvements, and assist with global document-control platform migration. Requires strong organization, communication, attention to detail, Microsoft Office and Adobe Acrobat proficiency, and international travel eligibility.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.