Top Operations & Support Jobs in Washington DC,

Manages claims and litigation activities, including coverage analysis, reserves, liability evaluation, settlements, defense counsel oversight, audits, policies, workflow, reporting, and staff performance. The role supervises claims professionals handling medical malpractice and severe bodily injury claims, ensures regulatory and company compliance, supports training and strategic planning, and advises leadership on claim status and settlement decisions.

Leads a distributed customer experience and fulfillment organization supporting approximately 20,000 monthly interactions. Owns support performance, fulfillment SLAs, returns, refunds, partner accountability, reporting, and operational improvement. Develops managers and frontline teams while building AI-first automation across Shopify, Gorgias, Yuma, and related tools to scale service efficiently without sacrificing customer experience.

Drive high-priority cross-functional initiatives, partner with leadership to solve product and business challenges, build teams/processes, research markets and opportunities, and deliver operational improvements and measurable business outcomes in a fast-moving environment.

Manage grant opportunities, funding pipelines, reporting calendars, proposals, compliance, deliverables, and funder relationships. Maintain HubSpot CRM records, coordinate program data and budgets, prepare reports, support fundraising initiatives, and represent the organization in meetings and trainings. The role requires strong writing, organization, project management, nonprofit development experience, and approximately 40% travel.

Build and maintain relationships with local governments, public agencies, utilities, community groups, and residents to support fiber network expansion. Resolve permitting, right-of-way, pole attachment, construction, and community issues across jurisdictions. Interpret municipal codes, agreements, and construction standards; advise internal teams; coordinate stakeholders; track complaints and project support performance; and represent Ziply Fiber at public meetings. The role requires strong communication, negotiation, project coordination, and local travel during construction periods.

Supports marketing and marketing technology initiatives by gathering and documenting requirements, user stories, workflows, data flows, and acceptance criteria. Partners with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders on websites, landing pages, CMS, analytics, tagging, SEO, forms, integrations, and accessibility. Translates business needs into actionable requirements while addressing APIs, data mapping, permissions, errors, dependencies, and system performance.

Manage hourly L1 and L2 support agents, including performance, development, retention, scheduling, and staffing. Own daily queue health, support tooling, SLA performance, shift coverage, operational reporting, and Level 3 escalations. Use support economics and operational data to improve customer experience, reduce churn, and coordinate issues with product, fulfillment, and risk teams.

Leads revenue operations and strategy across Sales, Marketing, and Customer Success. Owns HubSpot architecture, administration, automation, reporting, and data quality; manages the broader revenue technology stack; deploys AI for forecasting and lead scoring; develops revenue forecasts, dashboards, and predictive analytics; optimizes lead-to-cash workflows and deal desk operations; and establishes planning, pipeline review, and cross-functional operating processes.

Provide advanced technical support for enterprise database customers by diagnosing complex SingleStore, SQL, Linux, and infrastructure issues. Reproduce bugs, perform QA, submit engineering reports, resolve outages, collaborate with developers and technical teams, improve support processes, and create documentation. The role requires customer-facing communication, database optimization, scripting, distributed systems knowledge, and familiarity with cloud platforms and Kubernetes.

Support the CEO by managing complex calendars, domestic and international travel, correspondence, expenses, personal tasks, research, and confidential information. Coordinate vendors, events, appointments, and executive relationships while prioritizing requests and providing administrative coverage. Use AI tools to streamline inbox management, meeting preparation, travel planning, and research. The role requires frequent commuting to Orange County, reliable transportation, strong discretion, exceptional organization, and experience supporting C-suite executives.