Top Tech Jobs & Startup Jobs in Washington DC,

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Own multiple health-plan partner accounts from onboarding through ongoing success. Manage partner communication, implementation launches, performance metrics, escalations, reporting, program optimization, and cross-functional coordination across sales, operations, clinical, and technical teams. Identify growth opportunities, diagnose issues using program data, and lead initiatives that improve utilization and partnership outcomes. Clinical expertise as an Occupational Therapist, Physical Therapist, or related healthcare professional is required.

Owns the operational health of escalated customer accounts in warehouse automation environments. Coordinates incident response, root cause analysis, corrective actions, post-incident reviews, hypercare, account reporting, and cross-functional resolution across engineering, software, controls, infrastructure, and third-party teams. Builds trusted customer relationships, translates technical findings into operational language, tracks risks and commitments, and supports stabilization of 24/7 customer operations, including off-hours P1/P2 escalations.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

Resolve and triage customer support tickets, monitor service queues, provide timely responses, escalate issues, and collaborate with sales, product, analysis, development, and QA teams. Support production smoke testing, identify recurring problems, maintain process and training documentation, and host meetings addressing product usage and technical challenges. The role requires strong communication, analytical problem-solving, attention to detail, prioritization, and end-to-end ownership.

Leads end-to-end delivery of an integrated asset-integrity and risk platform across Product, Engineering, Data, QA, Infrastructure, Commercial, and Customer Experience teams. Owns schedules, budgets, risks, dependencies, governance, decision logs, executive reporting, phase gates, customer commitments, and launch readiness. The role ensures predictable, auditable delivery without owning product strategy, technical architecture, or the business case.

Partner with Founder-CEOs to own budgeting, forecasting, modeling, and performance analytics. Design operating models, maintain rolling forecasts, build KPI dashboards, automate reporting, and provide actionable financial insights to guide hiring and investment decisions across Business Units.

Leads the Infrastructure Services team of Solution Engineers and Solutions Architects delivering AI/HPC infrastructure solutions. Oversees customer engagements from pre-sales architecture and proof-of-concept execution through deployment, benchmarking, and operations. Acts as the senior technical escalation point, partners with Sales, Product, and Engineering, guides performance optimization, develops deployment processes, manages technology partnerships, creates technical content, and recruits and mentors team members.

Leads product and UX design strategy across web and mobile products, owns the design system, identifies and prioritizes UX improvements, and partners with Product and Engineering. Supervises, mentors, and develops a small product design team while conducting research, wireframing, prototyping, and interface design. Engages customers and Operations staff, contributes to product planning, establishes design standards, guides AI-assisted design practices, and reviews complex or high-visibility work.

Support and enhance enterprise compliance programs by monitoring escalations, researching regulations, performing control testing and data analysis, preparing management and regulatory reporting, managing investigations and regulatory responses, and collaborating with multiple lines of business to implement improvements.