Top Tech Jobs & Startup Jobs in Washington DC,

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Own the end-to-end order lifecycle for APAC sales: forecasting, CRM/ERP management, product configuration, order-to-deployment coordination, production scheduling, and cross-functional readiness to ensure accurate execution, on-time delivery, and revenue realization.

Analyze and draft retirement plan documents for qualified plans, ensuring compliance with DC plan regulations and client objectives. Manage document lifecycles, interpret prototype and volume submitter provisions, produce reports and procedures, and provide excellent client-focused communication and support.

Lead architecture and delivery of enterprise DDI solutions (Infoblox-focused) including migrations, upgrades, re-architecture, and lifecycle engineering. Produce design artifacts, testing and cutover plans, and guide long-term DDI strategy. Support pre-sales with demos, discovery, POCs, solution design, and RFP/RFI responses while partnering with Account Executives to capture new business.

Manage full-cycle recruitment, onboarding/offboarding, benefits and payroll support, HRIS (Paylocity) administration, reporting, employee relations, training coordination, and HR operational improvements for a remote workforce.

Manage full-cycle accounts payable via Ramp, reconcile vendor accounts, administer corporate card and employee expenses, prepare month-end journals and reconciliations, support NetSuite accounting, partner cross-functionally on capitalization and event spend, maintain accounting process documentation, and assist with audits and financial projects.

Serve as the primary U.S. sales and use tax subject matter expert, conducting research, supporting compliance, guiding product taxability, managing nexus/apportionment, and partnering with Product, Engineering, Operations, and Customer Success to build scalable tax automation and documentation.

Manage end-to-end recruiting operations: source candidates on LinkedIn, coordinate interviews across time zones, maintain ATS data and pipelines, generate recruiting reports, own candidate experience through offer and onboarding, and provide white-glove support for senior/executive searches.

Drive regional revenue by identifying and qualifying new business, managing full enterprise sales cycles, and building C-suite relationships. Develop territory strategies, deliver presentations and demos, negotiate contracts, collaborate cross-functionally, represent the company at events, and ensure successful onboarding and product adoption across the Americas with focus on the Caribbean.