Top Customer Success Jobs in Tucson, AZ

The Customer Success Director at Genesys is responsible for managing enterprise customer relationships, developing actionable success plans, tracking progress on business objectives, and driving retention and business growth through strategic engagement and collaboration with cross-functional teams.

The Senior Technical Support Engineer will deliver exceptional client support, resolving complex technical issues, collaborating with various internal teams, and owning the escalation process for critical incidents. They will also mentor junior engineers, develop support documentation, and ensure compliance with service level agreements.

The Success Education Innovation Intern will analyze educational data, support AI-enabled content management, assist with Learning Management Systems, and help with various projects as needed. This role focuses on developing educational content based on user behavior and collaborating with internal teams.

The Director of Microsoft Dynamics Customer Enablement manages a team to provide support for Microsoft Dynamics applications, oversees ticket administration, develops relationships with external support providers, and ensures high-quality customer service. The role includes training, process improvement, stakeholder communication, and KPI management for performance visibility.

The Compliance Customer Relation Specialist at Foley supports clients, drivers, and candidates with understanding DOT and FCRA regulations, conducts employment verifications, responds to client inquiries, and processes compliance documents while maintaining expertise in regulations and delivering exceptional customer service.

The Technical Support Engineer II will troubleshoot and resolve advanced issues for end users of the Solumina platform, analyze business rules, create test cases, and document procedures. The role involves collaboration with various teams to improve support processes and system reliability.

The Mortgage Customer Outreach Specialist collects on delinquent mortgage loans by initiating contact with consumers in early default stages. They assess consumer financial situations, arrange repayment plans, adhere to compliance regulations, handle inbound calls regarding mortgage products, and address problematic account situations. They also maintain audit standards and promote a diverse work environment.