Top Customer Success Jobs in Tucson, AZ

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Provides post-sales technical guidance to customers adopting GitLab. Responsibilities include advising on implementation, architecture, DevSecOps workflows, source code management, CI/CD, and Agile Planning; delivering webinars, labs, office hours, workshops, and demos; creating reusable enablement content; and partnering with Customer Success Managers, Account Executives, and Renewals Managers to drive customer outcomes.

Provides post-sales technical guidance to GitLab customers through implementation support, architecture advice, webinars, hands-on labs, office hours, and workshops. Partners with Customer Success Managers, Account Executives, and Renewals Managers to drive adoption across source code management, CI/CD, DevSecOps, and Agile Planning. Develops reusable technical content, demos, documentation, and learning resources while serving as a trusted technical advisor in a pooled customer success model.

Manage over 60 SaaS renewals per quarter for commercial accounts, exceeding sales targets and minimizing customer financial attrition. Identify renewal risks, drive platform adoption, negotiate favorable terms, close long-term renewal deals, forecast accurately, and uncover growth opportunities. Collaborate cross-functionally with sales teams, share customer insights, and promote Samsara’s customer-focused culture.

Manage mid-market SaaS customers from adoption through renewal. Build trusted relationships, drive platform adoption and measurable customer value, resolve technical issues, identify expansion opportunities, forecast and mitigate renewal risks, negotiate terms, and close renewals. Collaborate with Sales, Support, Deal Desk, Operations, and Product while advising customers on Samsara’s IoT platform and solutions.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Leads a North America-based team of Customer Success Managers focused on customer adoption, account health, satisfaction, advocacy, onboarding, renewals, and executive relationships. Coaches and develops team members, manages staffing and hiring, supports escalations, and partners with Sales, Product, Engineering, and Professional Services. Improves customer success processes, tools, and initiatives while coordinating distributed teams and senior stakeholders.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage a high-value enterprise account while driving adoption, retention, renewals, satisfaction, and expansion. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-driven insights to improve customer outcomes; and collaborate with Product, Engineering, Creative, and Account Management teams. Contribute to customer success playbooks, enablement initiatives, and the Pencil customer community.

Leads approximately 15 Customer Success Account Managers responsible for customer outcomes, cloud adoption, AI transformation, and portfolio performance. Builds executive customer relationships, coordinates cross-functional Microsoft and partner resources, establishes business rhythms, manages risks and opportunities, and ensures consistent customer success execution. Develops talent through coaching, succession planning, and inclusive leadership while driving measurable customer value, business growth, and operational excellence.

Build and manage technical relationships with enterprise customers, helping them adopt JetBrains products, overcome technical and organizational barriers, and achieve business outcomes. Serve as a customer advocate, advise on software development tooling, collaborate with account executives and product teams, recommend product enhancements, support account expansion, and present product capabilities. The role requires customer-facing technical experience, AI/LLM knowledge, strong communication, software development team experience, and approximately 25% travel.

Manage end-to-end customer implementation and adoption projects for healthcare organizations. Build and maintain project plans, track deliverables, capture decisions, coordinate internal and customer teams, identify risks, prepare meetings and business reviews, manage technical reviews, produce reports, and triage customer requests. The role supports multiple Community Health Worker program launches and requires strong organization, communication, live note-taking, and project management skills.

Manage strategic enterprise accounts across K-12 districts, driving platform adoption, gross and net dollar retention, expansion, and customer outcomes. Build trusted relationships with district leaders and educators, analyze usage and outcomes, develop joint success plans, lead training, identify upsell opportunities, mitigate churn, and advocate for customer needs with product and engineering teams. The role requires deep understanding of AI in education, consultative account management, data-informed decision-making, and executive stakeholder engagement.

Manages relationships with key enterprise restaurant clients, supports POS demonstrations, onboarding, implementation, training, and issue resolution. Identifies upsell and expansion opportunities while gathering client feedback and coordinating with Sales, Product, Engineering, Technical Support, and Operations teams. Leads recurring client meetings, documents requirements, and ensures timely follow-up. Requires advanced Excel and PowerPoint skills, CRM familiarity, strong communication and problem-solving abilities, and fluency in English, Vietnamese, and Mandarin.

Owns customer success, retention, and expansion for strategic channel partner portfolios and end customers. Leads governance, executive business reviews, escalations, account planning, and cross-functional service delivery across cloud, security, digital, and managed services. Interprets FinOps and CSP insights for stakeholders, identifies growth opportunities, and influences services pipeline. Requires strong customer leadership, business judgment, cloud financial management knowledge, and experience in managed services and partner models.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.