Owns global hardware fulfillment from order release through shipment confirmation, coordinating 3PLs and regional supplier managers. Monitors performance, resolves order and inventory discrepancies, manages operational controls, validates supplier billing, and improves fulfillment processes. Leads root-cause initiatives, automation, reporting, launch readiness, and warehouse or system transitions while supporting reliable service across global markets.

Leads Square’s global external workforce and partner strategy for seller onboarding. Owns vendor, BPO, and third-party operating models; develops build-versus-buy recommendations, partner standards, SLAs, scorecards, governance, and performance mechanisms. Partners with Procurement, Legal, Finance, and regional operations on commercial terms, capacity, quality, cost, and scalability. Manages evolving partner operations teams and drives improved seller outcomes through operational discipline, workflow optimization, and AI-enabled improvements.