Top Customer Success & Experience Jobs in St. Louis, MO

The Technical Account Specialist provides front-line support for customers, helping to resolve issues in the prescribing process while ensuring exceptional customer service and communication.

Manage post-sale relationships with healthcare revenue cycle management customers, serving as a trusted advisor to providers and executives. Drive engagement, retention, customer growth, KPI performance, revenue cycle improvements, billing audits, and account receivable outcomes. Coordinate internal resources across support, sales, IT, accounting, compliance, and consulting teams while conducting executive meetings and reviewing customer strategies and performance.

Manage a portfolio of B2B SaaS accounts throughout the customer lifecycle, building executive relationships, conducting business reviews, monitoring health and churn risk, and supporting renewals. Identify expansion opportunities with Account Executives, synthesize customer feedback for Product and Engineering, and advocate for customer needs. The role requires strong communication, analytical ability, attention to detail, resourcefulness, and cross-functional collaboration. Remote work is available across US time zones.

Provides technical customer support by triaging and resolving issues involving RelationalAI, Snowflake, Azure, databases, and graph technologies. Troubleshoots logs, stack traces, performance problems, environments, and client applications; communicates with technical and executive stakeholders; collaborates with Sales, Field Engineering, Product Management, and Product Engineering; and improves support processes, tools, products, and customer experience.

Lead hands-on technical post-sales engagements, helping customers deploy, integrate, configure, troubleshoot, and operationalize Noma’s AI security platform. Translate use cases into production-ready workflows, automation, integrations, runbooks, and reusable implementation patterns. Conduct technical deep dives, resolve complex issues, coordinate escalations, enable customers, and collaborate with Solutions, Product, Engineering, Research, Security, and Support teams.

The Account Executive will drive new customer acquisition in the Cyber sector, executing capture plans and building strategic partnerships to meet growth goals.

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Leads technical engagements with North American enterprise customers adopting quantum computing solutions. Presents products and roadmaps, identifies optimization use cases, supports deployments, provides advisory and technical support, and builds long-term client relationships. Collaborates with sales, product, professional services, marketing, and development teams to communicate customer needs, identify service opportunities, and drive measurable ROI. The role requires 30%–50% travel for conferences, client meetings, training, and sales events.

Own the full client lifecycle for AI engagements: sell through live-data demonstrations, configure connectors and skill files, onboard teams, drive adoption through the day-89 continuation decision, and retain and expand accounts. Identify additional workflows AI can manage, grow client relationships and referrals, and contribute client insights to the company’s shared context layer. The role combines consultative selling, hands-on implementation, customer enablement, analytics, and account growth.