Top Customer Success & Experience Jobs in St. Louis, MO

The Senior Account Manager manages key client relationships and supports operational projects for specialty drug benefit clients. Responsibilities include developing client solutions, resolving member escalations with call center support, gathering project requirements and timelines, managing client operational needs such as member letters, and participating in product development requirements gathering and QA. The role also supports compliance, culture, and learning programs.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.

Own a portfolio of client relationships as a trusted technical advisor. Align IT strategy with business goals, support renewals and retention, identify expansion opportunities, advise on infrastructure, SaaS, security, and automation, and coordinate escalated service delivery. Lead onboarding and training, conduct business reviews, maintain client documentation, and use feedback to improve services.

Owns the commercial success and long-term growth of assigned customer accounts. Leads deployment coordination, onboarding, training, adoption, retention, expansion, and operational optimization for robotics solutions. Serves as the primary customer advocate and strategic advisor while monitoring account health and KPIs. Coordinates with sales, engineering, and operations teams to deliver projects, resolve issues, and identify upsell and cross-sell opportunities.

Own strategic B2B2C partner operations from evaluation and piloting through launch, ongoing performance, and expansion. Manage partner relationships, escalations, service levels, financial and operational performance, onboarding, provider readiness, and process automation. Lead cross-functional initiatives with Business Development, Product, Legal, Finance, Support, and Operations to deliver scalable, profitable programs and strong partner, customer, and service-provider experiences.

Own strategic enterprise customer relationships, driving adoption, retention, measurable value, and expansion. Lead success reviews and executive engagements, translate supply chain challenges into solution strategies, build prototypes in Lyric Studio, train customer teams, coordinate forward-deployed engineers, partner with Sales on growth opportunities, and relay customer needs to Product and Engineering. The role requires deep supply chain expertise, technical fluency in modeling, planning, or AI/ML, and strong executive relationship skills.

Manage post-sales relationships with strategic customers, drive adoption and business outcomes, coordinate technology delivery projects, oversee customer issues and escalations, facilitate customer meetings and Quarterly Business Reviews, communicate customer needs internally, and track customer status and KPIs. The role supports financial institutions across North America and partners with technical, threat analysis, data science, product, and engineering teams.

Own post-sale relationships for a portfolio of government contractor customers. Drive adoption, training, renewals, expansion, upsells, business reviews, and account health plans. Serve as a platform expert across capture, proposal development, and contract management workflows; conduct customer sessions through Microsoft Teams; support migrations; communicate product feedback to engineering; and maintain accurate CRM records.

Provides Tier 2 technical support for MC&FP digital platforms by troubleshooting complex web, authentication, search, and user workflow issues. Reproduces errors, analyzes root causes, documents incidents in ITSM tools, coordinates escalations, supports outage triage, updates knowledge-base materials, and communicates resolutions to users. The role also validates platform changes, identifies recurring issues, and recommends service improvements. It is fully remote but requires an active Secret clearance supported by a Tier 3 investigation and ITIL Foundation certification.

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.