Top Customer Success & Experience Jobs in St. Louis, MO

Own a portfolio of B2B SaaS customers across onboarding, adoption, renewal, and expansion. Provide hands-on guidance on CRM data integrity, workflows, and governed data practices; identify risks and optimization opportunities; communicate value and ROI; re-engage at-risk accounts; handle objections; and advise stakeholders on technical solutions. The role also contributes customer insights to company processes, product improvements, and customer experience.

Leads Ottimate’s implementation and enablement team, owning methodology, delivery quality, capacity planning, customer change management, and cross-functional alignment. Builds repeatable implementation playbooks, coaches team members, manages escalations, tracks delivery metrics, and ensures customers achieve measurable value after adopting AP and financial operations workflows.

The Director Business Development - Data Centers will define market strategies, establish strategic partnerships, and promote Taara's FSO technology within the Data Center market.

Leads the Customer Success Management organization for a global 3PL, owning merchant retention, expansion, forecasting, onboarding, lifecycle coverage, health scoring, executive escalations, and peak readiness. Builds and coaches CSM and hypercare teams, establishes scalable playbooks and operating cadences, drives services-led growth, and partners cross-functionally with Operations, Product, Sales, Technical Solutions, and RevOps. Owns GRR, NRR, churn reduction, customer sentiment, and HubSpot data quality.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

Serve as a customer-facing fraud and identity expert across pre-sales, onboarding, and expansion. Evaluate customer risk profiles, design fraud strategies and identity workflows, advise on risk mitigation and verification optimization, and coordinate technical, regulatory, and operational launch readiness. Lead implementation milestones, go-live planning, and cross-functional resolution of deployment bottlenecks while helping enterprise customers maximize adoption and long-term value.

Build and lead a scalable customer onboarding function for complex implementations. Lead strategic customer programs, establish portfolio governance, manage capacity and risks, coordinate cross-functional teams, communicate with executives, and ensure operational readiness and post-launch stability. Manage and develop onboarding project managers while improving forecasting, delivery efficiency, and governance processes.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.

Manage a portfolio of smaller school districts by driving product engagement, usage, outcomes, renewals, and expansion. Analyze customer health data, build executive relationships, facilitate renewal processes, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong organization, project management, communication, multitasking, proactive problem-solving, and the ability to work remotely and travel approximately 10%.

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.