Top IT Support & Helpdesk Jobs in St. Louis, MO

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Provides remote technical support for Clarity Human Services customers by resolving tickets, troubleshooting software and reporting issues, escalating bugs through Jira, supporting HUD and Federal Partner reporting, documenting solutions, testing releases, and gathering customer feedback. The role requires clear communication, careful issue diagnosis, organization, collaboration, and ongoing learning about product updates and HMIS standards.

Provides senior-level remote IT support in complex, multi-tenant MSP environments. Responsibilities include troubleshooting desktop, server, network, identity, endpoint, Microsoft 365, and application issues; managing escalated incidents; coordinating vendors and ISPs; maintaining SLA communication; documenting solutions; mentoring junior engineers; and participating in maintenance windows and on-call rotations.

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Manage technology operations across three global studios, including systems administration, infrastructure, technical support, equipment management, business and creative tool administration, vendor coordination, and troubleshooting. Partner with global IT, information security, and privacy teams on policies, compliance, and content security. Drive AI and machine-learning integrations to improve workflows and business efficiency while supporting clients and global technology initiatives.

Manage and support NetSuite and finance business systems, including configuration, workflows, integrations, access controls, compliance, troubleshooting, reporting, and end-user training. Lead finance transformation projects across order-to-cash processes, coordinate cross-functional requirements, oversee change management, and deliver system enhancements. Build dashboards and reports that provide actionable finance insights while ensuring data integrity, SOX compliance, and effective IT governance.

Provides Tier 1 technical support and system administration across Windows, Linux, networking, identity, endpoints, Microsoft 365, Azure Virtual Desktop, and customer hosting environments. Responsibilities include ticket triage, incident command, access provisioning, patching, backups and restore testing, security-policy compliance, audit evidence, remote-access administration, troubleshooting, knowledge-base development, and Bash/PowerShell automation. Participates in on-call support and communicates technical issues clearly to users, customers, and executives.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.