Top Operations & Support Jobs in St. Louis, MO

Lead and build Sparrows revenue operations function across the customer lifecycle. Own forecasting, reporting, analytics, pricing, quota setting, deal desk, commissions, and sales tech stack automation. Partner cross-functionally with Sales, Product, Account Management, Customer Experience, and Marketing to drive revenue growth, retention, and operational efficiencies tied to OKRs and KPIs.

Translate operational requirements into solution designs, process maps, and implementation plans. Conduct current-state assessments, support implementation and stabilization, define KPIs/SLAs, manage stakeholder communications, change management, and risk/issue mitigation while partnering with process engineers and cross-functional teams.

Provide frontline technical support for API integrations and payments: own and resolve inbound tickets, triage and escalate appropriately, meet SLAs, document runbooks, monitor trends, and communicate clear technical guidance to clients while helping build support processes.

Manage end-to-end advisor transitions onto Savvy's platform: prepare and validate paperwork, run data validation, coordinate with custodians/vendors/internal teams, communicate with advisors, monitor progress, and improve transition processes to scale operations.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Drive commercial deals from contracting request to signature across SaaS, services, and hybrid agreements. Prepare and tailor contracts using templates, manage redlines and escalations, coordinate Sales, Legal, Finance, and Security, and improve contracting playbooks, routing rules, and AI-enabled workflows to reduce friction and speed execution.

Support daily operations for a fintech advisory firm by processing client transactions, reconciling accounts, maintaining internal systems, auditing processes, generating operational reports, assisting client onboarding, and driving process improvements while ensuring regulatory compliance.

Support AfroTech sponsor accounts from onboarding through on-site execution: manage logistics, timelines, deliverables, Asana tracking, sponsor communications, and serve as primary on-site contact during the AfroTech Conference.

The Managing Director of Client Services leads enterprise client delivery, oversees operations and project management, ensures client satisfaction, and drives strategic growth. They manage teams, improve operational processes, and handle financial performance while maintaining high levels of client engagement and overseeing eDiscovery solutions.

This position allows candidates to express interest in working with Wade Trim, addressing unlisted openings and encouraging innovative contributions to the company culture and projects.