Top Customer Success Jobs in Seattle, WA
As an Onboarding & Implementation Specialist, you will guide new customers through the onboarding process, serve as a product expert, conduct engaging onboarding calls, perform product demonstrations, and support both the Sales and Support teams to ensure successful product adoption.
The Compliance Specialist will maintain the SOC 2 compliance program and assist with audits, collaborating with various stakeholders to ensure adherence to regulatory requirements and industry best practices. They'll also support compliance initiatives and conduct research on relevant standards and regulations.
As a Team Lead in Customer Implementation at MealSuite, you'll lead a team of Implementation Specialists, oversee customer implementation processes, ensure project timelines are met, and support the professional growth of team members. You'll be responsible for generating reports, monitoring KPIs, and collaborating with various internal teams to improve implementation outcomes.
The Customer Success Manager will engage with mid-market and enterprise customers, fostering strong relationships and strategic planning. Key responsibilities include managing customer accounts, driving product adoption, conducting check-ins, identifying churn risks, and collaborating with teams to enhance customer experience.
The Accounting Onboarding Specialist will oversee a team of bookkeepers, manage client relationships, and maintain high standards of financial accuracy. Key responsibilities include client onboarding, providing detailed account walkthroughs, educating customers on best practices, and collaborating across teams for improvements in the onboarding process.
The Director of Customer Education & Support will lead the development and execution of customer education strategies, enhance the customer journey, and ensure high engagement and satisfaction. Responsibilities include managing teams, collaborating across departments, developing training programs, and advocacy for customer needs.
The Implementation Specialist will support Customer Success Managers by configuring client accounts, managing customization projects, and providing administrative tasks. Responsibilities include partnering with teams to optimize customer experiences and contribute to the growth of the customer success team.
The Utilization Management Specialist will obtain timely authorizations from health plans, liaise between insurance companies and internal teams, manage initial and ongoing authorizations, escalate cases for peer review, assist with denials, and collaborate with various departments while maintaining confidentiality.
The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.
As a Customer Support Supervisor, you will coach agents, monitor performance, handle escalations, and maintain quality assurance scores. Must have supervisor, coaching, and customer service experience. Fully remote position.
As a Customer Support Specialist/SME at Clipboard Health, you will play a crucial role in verifying facts and details to ensure alignment with healthcare professionals' requirements, standards, policies, and best practices. Your expertise will help facilitate a seamless onboarding experience for healthcare professionals and promote patient safety.
The Client Engagement Associate at Mursion will serve as the primary contact for assigned clients, providing support and nurturing relationships. Responsibilities include onboarding new clients, resolving issues, conducting training, tracking metrics, collecting feedback, and collaborating with internal teams to enhance client engagement.
Top Companies in Seattle, WA Hiring Customer Success Roles
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