Top Customer Success Jobs in San Francisco, CA

The Manager, Scaled Customer Success role at Karbon involves developing and managing a comprehensive Scaled Customer Success program, with a focus on data-driven communication strategies and process optimization. Responsibilities include aligning product features with customer goals, enhancing webinar series, improving self-serve experiences, and building strong relationships across teams. The ideal candidate should have 3-5+ years of experience executing customer success programs in B2B SaaS.

As a Senior Manager of Digital Customer Success at 1Password, you'll be responsible for building out the self-serve customer journey, managing email campaigns, webinars, and low touch support to maximize customer growth. Your role will involve enhancing processes, driving activation, and minimizing churn within the digital customer segment. Adaptability, clear communication, and a desire to build will be crucial for success in this role.

Perform chat, email, and phone-based customer support, maintain a positive attitude, resolve product questions and technical issues, provide accurate information, give product feedback, take on additional responsibilities, and perform operational and administrative duties as needed.

The Revenue Integrity Specialist is responsible for processing reimbursement/payment audits accurately and timely, ensuring compliance with policies and contracts. They also conduct Care Center audits, track outcomes, and collaborate with various teams for revenue optimization. Qualifications include advanced Excel skills, experience in payer contracts and auditing, and familiarity with medical billing software.

As a Customer Success Manager at Alpaca, you will be responsible for managing customer relationships, ensuring customer satisfaction and success, and driving adoption of Alpaca features among partners. You will work with B2B/enterprise customers from launch through renewal, maintaining positive relationships and identifying areas for improvement. This role requires 4-6 years of experience in customer success, understanding of key technology concepts, and a dedicated interest in Alpaca's mission.

Responsible for providing high-quality customer service to students and families, supporting tutors, handling administrative tasks, selling programs, and achieving revenue goals. Requires excellent interpersonal and communication skills, multitasking ability, attention to detail, and proficiency in Google Suite and Microsoft Office.

The Customer Security Advisor serves as a trusted advisor and thought leader, partnering with customers to revolutionize their application security posture. Responsibilities include collaborating with customers on their security goals, designing and delivering security services, building relationships with stakeholders, tracking KPIs, and fostering a security-conscious culture within organizations.