Top Operations & Support Jobs in San Diego, CA

Provide technical and network problem resolution for customers, troubleshoot SaaS application issues, analyze data and databases, assist hospital IT and pharmacy teams, respond to calls/emails, maintain high customer satisfaction, and participate in occasional overnight on-call rotation.

Design, implement, and support scalable multitenant IT solutions; provide second-line support and vendor escalation; automate repetitive processes; maintain technical documentation; evaluate new technologies and support platform integrations for internal teams and external clients.

Handle inbound bilingual (English/Spanish) auto claim intake and First Notice of Loss (FNOL): create claims, collect accident details, initiate inspections/rentals, provide customer service, escalate as needed, and use multiple systems and AI tools to support claim progression and metrics.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.

Serve as first point of contact for clients (email/chat), investigate and resolve technical and workflow issues, escalate appropriately, document investigations, communicate status to stakeholders, and own tickets from intake through resolution while balancing competing priorities.

Own and optimize sales tech stack and CRM, manage pricing sheets and deal pricing accuracy, ensure correct billing handoffs, maintain data hygiene, build operational reporting and dashboards, monitor pipeline health, and improve sales processes in partnership with Sales, Finance, and Customer Success.

Project-based internship to create a business plan for Just Markets Institute, build internal processes and systems with mentor guidance, and support educational and marketing teams while meeting course requirements.

Lead and scale a unified Revenue Operations function across Sales, Marketing, and Customer Success. Own GTM strategy, forecasting, territory design, quota and compensation, deal desk, GTM systems (Salesforce/HubSpot), quote-to-cash automation, and cross-functional enablement. Build and mentor a global ops team, deliver pipeline and performance insights, and drive change management to improve revenue growth, productivity, and commercial execution.