Top Operations & Support Jobs in San Antonio, TX

Provides Tier 2 customer support for escalated Vetco issues from call centers, field teams, and pharmacy partners. Reviews prescription approvals, maintains accounts, processes reimbursements, resolves technical and complex inquiries, replaces rabies tags, documents cases in Salesforce and Pet Pass, and identifies service trends and process improvements. The role also supports agents and field teams, communicates solutions, and works independently under limited supervision.

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Lead marketing operations for clients: translate GTM goals into scalable HubSpot and Salesforce systems; design attribution, campaigns, journeys, and lead handoffs; manage integrations, data quality, and reporting; consult with stakeholders and partner with BI to ensure measurable pipeline and revenue outcomes.

Lead the Collision business segment across multiple brands, owning strategy, P&L, operations, marketing, franchise relations, and talent development. Drive unit growth, franchisee success, insurance partnerships, customer satisfaction, and cross-functional collaboration to scale the business across North America.

Provide administrative and operational support to the Operations team, including scheduling meetings, updating work requests, formatting documents, assisting with shipping/fulfillment, resolving customer service issues, mitigating risks, and supporting ongoing projects and general office duties to ensure deadlines and team objectives are met.

Manage a portfolio of high-end matchmaking clients through weekly check-ins, compatibility-based matching, coaching, date coordination, follow-ups, and CRM documentation. Support client upgrades and renewals while assisting with profile reviews, recruiting matches, launch events, and light event planning. The role requires exceptional interpersonal skills, organization, conflict resolution, technology proficiency, and at least five years of successful matchmaking experience.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Investigate, evaluate, negotiate, and settle moderate- to high-complexity property and casualty claims. Responsibilities include determining coverage and liability, evaluating damages and reserves, managing defense counsel and experts, developing settlement strategies, identifying subrogation and risk-transfer opportunities, documenting claim activity, communicating with insureds and stakeholders, and monitoring excess claims. The role requires six or more years of claims-handling experience, state licensing, strong communication skills, and knowledge of insurance regulations and civil procedure.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.