Top Operations & Support Jobs in San Antonio, TX

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

Manage day-to-day payments operations including escalation handling, rate review workflows, system/workflow updates, complex support ticket resolution, onboarding support, documentation, and surfacing recurring operational issues to leadership.

Support end-to-end audience and campaign setup in the OpenAP platform, maintain project records, reconcile systems, prepare client reports, and manage multiple operational workstreams with accuracy and timely communication. Grow responsibilities over time.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.

Own and optimize DYOPATH's Salesforce platform with emphasis on CPQ/Revenue Cloud, automation (Flow Builder), integrations, data integrity, reporting, and cross-functional collaboration to drive revenue and efficiency.

Administer and maintain seller enablement platforms, handle user provisioning and support tickets, contribute to the homegrown web application (HTML/JS/Next.js/React), build dashboards and data workflows (Google Sheets/Apps Script), create automations and AI-driven efficiencies, maintain documentation and runbooks, and partner with cross-functional stakeholders.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

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Administer, maintain, and optimize enterprise time-series data historian platforms. Monitor system health, manage data ingestion and interfaces, configure tags/compression/retention, troubleshoot gaps and latency, perform upgrades/backups, enforce data governance and security, support users and teams, and recommend performance and automation improvements.