Top Operations & Support Jobs in Salt Lake City, UT

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Prepare and maintain master list pricing and vendor quotes, produce pricing reports and presentations, validate and execute list price updates, manage vendor quote entries through CORE, and collaborate with vendors and internal teams to support pricing processes and documentation.

Lead administration and optimization of Adobe Workfront, driving workflow design, automation, integrations, reporting, data governance, user support, training, and continuous improvement to increase platform adoption and operational efficiency across marketing and cross-functional teams.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Lead and build a Tier 1 global helpdesk for Paratext, managing a small team to triage, route, and resolve tool-level support for PT9, PT10 and the Paratext Registry. Coordinate with engineering, product, and Tier 2 partners, track support patterns, and maintain accountable response times while supporting a distributed user base.

Manage and configure Salesforce and related revenue systems to support Sales, Marketing, CX, and Merchant Success. Build automation, maintain data integrity, troubleshoot integrations, produce reporting and dashboards, document processes, and train revenue teams to improve operational workflows and forecasting.

Investigate, evaluate and negotiate management liability and specialty lines claims (E&O, D&O, EPL). Analyze coverage, set reserves, manage claim strategy, coordinate with defense counsel and underwriters, and maintain compliance with regulations and policy changes while delivering strong customer service.

Provide high-level administrative support to CTC Global executives: manage calendars, schedule meetings, coordinate travel and visitors, process invoices and credit card expenditures, maintain confidential files (including commercial contracts), prepare meeting spaces, and run special projects while collaborating across departments.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Lead operational strategy and integration across acquired law firms, standardize scalable procedures, set KPIs, partner with Finance, People, Product and Engineering, drive change management and continuous improvement to boost efficiency, client experience, and profitability.