Top Operations & Support Jobs in Salt Lake City, UT

Process and review insurance-related transactions including roadside assistance claims, lienholder additions, prior coverage cancellations, and inbound correspondence. Research and resolve customer/internal requests, communicate with customers and partners, support claims documentation, and identify process improvements to ensure accuracy, timeliness, and quality.

Own catalog and merchandising data quality end-to-end: monitor catalogs, resolve data issues with brands or directly in Shopify, enforce merchandising standards, audit pricing rules, maintain product structure and discoverability, and partner with Product/Engineering to fix systemic issues and document standards.

Lead implementation, optimization, and adoption of C&I fundraising processes, systems, and workflows. Manage intake and request systems, map end-to-end workflows, identify and drive process improvements, support change management and rollouts, coordinate internal projects, and create SOPs, playbooks, and training documentation. Act as C&I business representative across cross-functional initiatives to ensure scalable, user-focused solutions and continuous improvement.

Handle inbound ACD calls, create and document new subrogation claim files, access client systems to gather claim data, and use multiple computer systems to identify recovery potential and maintain accurate inventories.

Lead and scale Ethos' customer experience function by building CX processes, VoC systems, service channel strategy, and operational teams. Synthesize customer insights across channels, prioritize a CX roadmap, partner cross-functionally to drive outcomes, and pull/validate reporting directly from Salesforce and other platforms.

Handle inbound and outbound customer contacts across phone, email, and chat; resolve issues, process orders/payments/appointments, update CRM records, escalate complex cases, and meet call-center performance targets while maintaining professionalism and accuracy.

Manage and oversee an Integrated Project Management team for large, multi-site enterprise accounts. Coordinate purchasing, scheduling, logistics, project execution and closeout, support financial execution and change orders, assess manpower needs, and drive customer satisfaction and operational excellence while reporting to the Operations Lead.

Provide second-line support for enterprise applications: investigate, diagnose, and resolve incidents escalated from the service desk, fulfill application service requests, apply fixes/workarounds, update knowledge base, communicate with stakeholders, and perform after-hours production data changes.

Perform peer reviews of public-record due diligence reports to ensure compliance with FCRA, client guidelines, and internal standards. Analyze legal documents and online sources, produce accurate QA reports, communicate with client relations and investigators, collaborate with third-party vendors, and support audits and process improvements.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.