Top IT Support & Helpdesk Jobs in Sacramento, CA

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

As an IT Support Engineer, you'll manage hardware and software requests, build automations, handle user account management, and support IT security initiatives while advocating for technology solutions.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.

The Help Desk/Desktop Support Engineer provides onsite support for technical issues related to hardware and software, manages user accounts in Active Directory, and ensures high customer satisfaction through effective communication and troubleshooting.

The Manager, Digital Workplace oversees Desktop Engineering and Microsoft 365 teams, managing end-user technology experiences, device provisioning, and operational performance to ensure productivity and satisfaction.

The Lead Zendesk Administrator manages Zendesk and leads operational initiatives to improve member service workflows, AI integration, and platform reliability.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.