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Top Customer Success Jobs in Rochester, NY

923+ Job Results
13 Days Ago
Rochester, NY
Remote
237 Employees
5-7 Years of Experience
237 Employees
5-7 Years of Experience
Machine Learning • Mobile • Security
The Customer Support Engineer will serve as a technical expert for Zimperium's mobile security solutions, ensuring customer satisfaction and resolving issues. Responsibilities include troubleshooting mobile applications, maintaining documentation, collaborating with internal teams, and advocating for customers' needs.
13 Days Ago
Rochester, NY
Remote
27,882 Employees
1-3 Years of Experience
27,882 Employees
1-3 Years of Experience
Food
As a CRM Specialist, you will drive customer acquisition and retention through digital channels such as email, SMS, and push notifications. You will develop and execute CRM strategies, analyze data trends, create segmentation strategies, and manage marketing campaigns while collaborating with cross-functional teams.
13 Days Ago
Rochester, NY
Remote
70 Employees
5-7 Years of Experience
70 Employees
5-7 Years of Experience
Software • Data Privacy
The Senior Customer Success Manager at Relyance AI will manage customer relationships post-implementation, ensuring adoption, retention, and expansion of services. Responsibilities include conducting meetings with executives, identifying customer needs for success, capturing feedback, collaborating with sales on renewals, and contributing to the development of the Customer Success organization.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+32 More
13 Days Ago
Rochester, NY
Remote
450 Employees
1-3 Years of Experience
450 Employees
1-3 Years of Experience
Cloud • Information Technology • Security • Cybersecurity
The Adoption Specialist is responsible for driving adoption and training for collaboration solutions like Cisco and Zoom. This role involves developing training materials, engaging in customer interactions to ensure successful adoption, working closely with customers to address business challenges using technology, maintaining positive relationships, and continuously learning new collaboration technologies.
Top Benefits:
401-K
Company Outings
Dental Insurance
+8 More
14 Days Ago
Rochester, NY
Remote
300 Employees
5-7 Years of Experience
300 Employees
5-7 Years of Experience
Fintech • Real Estate • PropTech
The Customer Success Manager at Snapdocs is the main contact for customers, focusing on maximizing value, sustaining long-term relationships, and guiding customers in achieving their digital goals. Responsibilities include managing engagements, delivering customer plans, driving renewals, and project management.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+28 More
14 Days Ago
Rochester, NY
Remote
124 Employees
90K-105K Annually
5-7 Years of Experience
124 Employees
90K-105K Annually
5-7 Years of Experience
Other
The Technical Services Specialist will support technical training and quality control for the Technical Services team at Budderfly, ensuring energy-saving technologies operate efficiently. The role involves monitoring service tickets, handling escalated issues, creating training documentation, and performing site visits to maintain high customer satisfaction and service quality.
14 Days Ago
Rochester, NY
Remote
121 Employees
7+ Years of Experience
121 Employees
7+ Years of Experience
Healthtech
As a Client Success Manager, you will enable clients to achieve their goals, maintain exemplary service, build strong relationships, and support account executives in driving strategic growth through upselling and ensuring client satisfaction.
Top Benefits:
Health Insurance
14 Days Ago
Rochester, NY
Remote
107 Employees
1-3 Years of Experience
107 Employees
1-3 Years of Experience
Digital Media
The Enterprise Support Specialist at SoundStack provides frontline technical support to VIP partners, ensuring their technical success and satisfaction. Responsibilities include customer onboarding, managing support tickets, proactive monitoring, client communication, and training customers on the platform. The ESS also works closely with internal teams to escalate issues and maintain documentation.
14 Days Ago
Rochester, NY
Remote
1,069 Employees
3-5 Years of Experience
1,069 Employees
3-5 Years of Experience
Healthtech • Professional Services • Software
As a Payer Tracking Coordinator, you will respond to client inquiries, address client concerns, maintain detailed account records, attend client reviews, and collaborate with internal teams to improve processes and reporting.
14 Days Ago
Rochester, NY
Remote
93 Employees
65K-78K Annually
1-3 Years of Experience
93 Employees
65K-78K Annually
1-3 Years of Experience
Fintech
The Customer Experience Representative will engage with collectors via chat, email, and phone to assist with inquiries about auctions and card valuations. Responsibilities include handling complex account issues, documenting interactions, collaborating with teams to improve service quality, and gathering customer feedback to enhance user experience.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
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