Top Tech Jobs & Startup Jobs in Rochester, NY

Lead strategy and execution for AI-powered Customer Success Services, overseeing Gainsight and related platforms, customer community strategy, customer intelligence, automation, digital engagement, platform governance, and a team to scale adoption, retention, and operational efficiency across the customer lifecycle.

Lead and scale Recast's Customer Enablement Program: design curriculum, deliver trainings and webinars, build enablement content libraries, deploy enablement platform, and collaborate with Customer Success, Support, and Product to improve product adoption and resolve recurring customer issues.

Develop new and existing business relationships to drive revenue and retention. Promote and sell bank products, prepare proposals and presentations, coordinate marketing and sales support, monitor results, train sales staff, ensure regulatory and AML/BSA compliance, and support market-level program implementation and community relationship building.

Develop and execute a data-driven SEO strategy to increase organic, local visibility and generate qualified client inquiries across Virginia. Perform technical audits, keyword and intent research, on-page and local SEO, Google Business Profile management, link building, AI-driven SEO optimization, CRO-focused content and landing pages, and track performance using GA4, Search Console, Looker Studio, and SEO tools. Collaborate with marketing and web development to implement Webflow optimizations and report on acquisition and ROI.

Outbound-focused sales role building business client portfolios for merchant services and funding. Generate leads via targeted calling, manage pipelines, negotiate deals, hit revenue and conversion quotas, research prospects, and collaborate with partners and sales team to convert and retain clients.

Lead end-to-end enterprise sales to state and local agencies: build pipeline, manage long (12–24 month) deals, navigate procurement/RFPs and federal funding, design pricing and packaging, and scale a sales motion while personally closing initial statewide engagements.

Design and open-source LLM observability libraries, pipelines, and APIs; collaborate with the OSS community; prototype LLM techniques; integrate tooling into Arize's platform to improve debugging, evaluation, and metrics; and produce docs, tutorials, and evangelism to grow the LLM evaluation community.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.

Lead and manage a large software engineering team building a cloud-based platform. Provide technical coaching, oversee Agile delivery, participate in architecture, ensure project schedules, promote best practices, assess risks, and drive scalable solutions while collaborating cross-functionally and fostering continuous improvement.

Take ownership of end-to-end product and marketing design across web, native apps, print, and patient-facing materials. Build and maintain a scalable Figma design system, partner with product and engineering from problem definition through launch, ensure implementation quality, and iterate using data and customer feedback to drive measurable outcomes.