Top Tech Jobs & Startup Jobs in Rochester, NY

Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Owns Soluna’s social channels and in-app content, including community management, moderation, creator and influencer partnerships, content calendars, short-form video, copywriting, publishing, and performance reporting. The role engages young audiences across platforms, responds to sensitive conversations under clinical safeguarding protocols, and uses analytics to drive follower growth, engagement, and app interest.

Leads administration and optimization of multi-location servers, applications, networks, and cloud or hybrid environments. Installs, configures, upgrades, monitors, secures, and troubleshoots systems; performs vulnerability management, patching, hardening, backup and disaster recovery activities. Uses automation, scripting, virtualization, containers, and performance tools to improve reliability. Directs other system administrators, provides user and administrator training, resolves connectivity issues, and recommends technology improvements. A Secret clearance and extensive systems administration experience are required.

Build and operate a governed Snowflake enterprise data warehouse, including ingestion, orchestration, dbt transformations, infrastructure as code, security controls, reliability checks, and CI/CD. Partner with data owners and BI teams during migration from legacy systems, ensure compliance for sensitive financial data, support reconciliation and incident resolution, and mentor engineers. The role requires hands-on ownership of pipelines and platform components across development and production environments.

Owns full-cycle B2B sales and business development for translation, localization, and language technology solutions. Responsibilities include prospecting, pipeline generation, discovery, solution development, proposals, RFP responses, negotiation, contracting, forecasting, and client handoff. The role builds executive relationships, meets revenue and activity targets, collaborates cross-functionally, represents the company at industry events, and maintains accurate CRM data. This is a remote U.S. position requiring less than 25% travel.

Build and lead DriveNets’ advanced support organization for AI Factory deployments. Hire Tier 3 engineers, establish support tiers, SLAs, escalation paths, on-call operations, and knowledge management. Own critical multi-vendor incidents, customer communications, RMA strategy, diagnostics, post-incident reviews, and collaboration with AMD and R&D. Shape support product requirements, oversee customer onboarding, track service-health KPIs, and improve resolution speed, fault pinpointing, and no-fault-found rates.

Build and manage referral partnerships with 3PLs, logistics providers, agencies, consultants, and SaaS companies. Develop customer referral and partner programs, connect clients with relevant partners, engage consumer operators across Reddit, Slack, and social channels, and represent the company at trade shows. Maintain partner relationships, coordinate with sales and operations, create campaigns, and manage ongoing community and partnership activities.

Own the full-cycle sales process for small-to-mid-sized K-12 school districts, from prospecting and discovery through demos, proposals, contracts, and handoff to Customer Success. Build pipeline through outbound outreach, events, referrals, and SDR leads; use MEDDPICC and AI tools to improve sales execution. Manage quotas, district stakeholders, pilots, and procurement processes while promoting Ignite Reading’s virtual literacy program. Travel up to 65–70% and collaborate with senior leaders on complex opportunities.

Own FAR.AI’s earned media strategy, including research release planning, reporter and outlet relationships, media training, inbound requests, op-eds, pitches, and reactive communications. The role requires shaping coverage of AI safety research, preparing researchers and leaders for interviews, deciding how to communicate sensitive findings, and securing credible coverage among AI and policy audiences.

Supports senior product managers by converting requirements and prototypes into Jira work, writing acceptance criteria and test cases, tracking approvals and decisions, coordinating UAT, reporting defects, and enabling go-to-market activities. Sources research participants and target users through Salesforce or HubSpot, synthesizes feedback, maintains traceability, and reports feature adoption.