Top Tech Jobs & Startup Jobs in Rochester, NY

Supervise a remote team of eight support agents, manage scheduling and coverage, oversee QA and coaching, resolve escalations, analyze support KPIs to improve performance, and partner with the Customer Support Manager to refine workflows, routing, and external communications.

Lead marketing operations and analytics to define KPIs, optimize processes, govern marketing data, track performance, and manage a MarTech-enabled operations team to support campaigns and cross-functional initiatives.

As a Solution Architect, you'll guide customers through technical discovery and implementation, create technical collateral, and serve as a trusted advisor during sales and deployment processes.

The Supply Chain Specialist role involves participating in warehouse rotations, optimizing inventory processes, learning WMS, and supporting collaborative operations between teams.

Lead and command complex DFIR engagements as the primary client-facing incident commander. Oversee forensic analysis across endpoints, cloud, identity, email, SaaS, and networks; advise executives and legal; manage containment and recovery; mentor teams; run readiness exercises and post-incident reviews.

The role involves benchmarking infrastructure performance, designing tests, debugging customer trials, and maintaining benchmarking infrastructure while ensuring clear documentation and communication.

Own and drive Hardhat and EDR product roadmaps, define developer-facing APIs and UX, write PRDs, prioritize features, collaborate with engineering to evaluate technical feasibility, unblock teams, and ensure high-quality developer experiences across tooling and runtime components.

The Implementation Consultant will onboard clients to the Planful platform, translating business needs into solutions and ensuring project delivery excellence.

Lead HCM, Time Tracking, and Payroll solutions for large public sector clients as a Workday HCM Solution Architect. Responsible for solution architecture, guiding teams and ensuring designs meet business needs.

The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.