Top Tech Jobs & Startup Jobs in Richmond, VA

Lead delivery of large-scale virtual assistant deployments, act as single point of accountability for clients, advise Fortune 500 customers on customer service transformation, monitor success metrics, collaborate with engineering and sales, drive expansion, and improve agent design and operational processes.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Own AI Edge content production and strategy: write long-form educational posts, curate a bi-weekly newsletter, repurpose workshops into multi-channel content, coordinate creators, partner with SEO and paid teams, and ensure evergreen content positions the brand as an AI and tech authority.

Owner of execution for a portfolio of eCommerce platform initiatives: support discovery, prioritization, and delivery; write specs and acceptance criteria; run A/B test support and data tracking; coordinate cross-functional stakeholders and third-party vendors to deliver features on time and measure impact.

Lead product strategy and roadmap, scope and prioritize features, drive AI-enabled product development for CHW workflows, manage and grow the product team, coordinate across customers, design, engineering, and leadership, and maintain documentation and release notes.

Lead a cross-functional engineering team to design and deliver SMART on FHIR applications embedded in EMR workflows. Champion AI-driven, agent-assisted development, collaborate with data engineering on Python/dbt/SQL pipelines, implement engineering best practices, and manage hiring, mentorship, and stakeholder communication while ensuring quality, reliability, and interoperability.

Provide business systems analysis for a defined process area: elicit requirements, document processes and use cases, perform feasibility and cost/benefit analyses, assess system impacts, collaborate with stakeholders and IT, support end-user training, resolve process/system issues, and report project status.

Support donor systems and revenue channels by maintaining data syncs and ETL processes, managing CRM administration, building reports and extracts, troubleshooting integrations, handling data hygiene (duplicates, batches), and documenting data flows to ensure accurate fundraising and reconciliation.

Sell NetSuite ERP solutions by managing full sales cycle, developing business plans, generating pipeline, building partner relationships, producing SOWs, presenting to C-levels, and providing post-sale support to grow recurring revenue and customer satisfaction.

Lead complex client onboarding projects end-to-end, drive process consistency and improvements, mentor onboarding team members, influence cross-functional stakeholders, and ensure scalable, high-quality onboarding aligned with company standards.