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Lead client-facing solution architecture for Deploy engagements, defining end-to-end designs for Mastercard products and partner solutions. Drive discovery, requirements, integration design, and architectural decision-making; produce architecture artefacts; guide engineering teams; identify and mitigate technical risks to ensure scalable, secure, maintainable implementations.

Drive go-to-market and revenue growth for Mastercard Services by identifying opportunities, managing the sales pipeline, liaising with stakeholders, and developing scalable service bundles. Monitor financial impact, mitigate churn, and collaborate with delivery and product teams to ensure successful post-sale engagement.

Support regional Customer Success priorities by engaging stakeholders, driving product adoption and business growth, and ensuring technical and program readiness. Collaborate with cross-functional teams to identify optimization opportunities, generate qualified expansion leads, develop scalable training and playbooks, translate technical capabilities for customers, and gather feedback to improve products and processes.

Partner with local senior management to deliver HR strategy and operational HR services across compensation, talent acquisition, performance, succession, learning, employee relations and change management. Design and implement corporate and local initiatives, advise managers, support organizational change, and collaborate with European and Global People & Capability teams.

Partner with local senior management to deliver HR programs across compensation, talent acquisition, performance, succession, learning, and employee relations. Design and implement corporate and local HR initiatives, coach managers, support organizational change, ensure compliance with Polish labor law, and collaborate with European/global P&C colleagues on cross-border HR solutions.

Investigate and resolve card transaction disputes and chargebacks, liaise with issuers and internal teams, analyze trends to improve processes, maintain accurate records, and ensure compliance with card network rules and regulations.

Lead Platform Architect defines and governs enterprise infrastructure architecture, authors Technical Architecture Documents, and drives strategic, secure, scalable platform designs. Partners with application teams, provides technical authority on complex problems, researches emerging technologies, and enforces architectural governance and automation/cloud-native best practices across global initiatives.

Design, deploy, and optimize Azure-based database platforms (SQL, Cosmos DB, PostgreSQL, Redis). Implement backup/disaster recovery, performance tuning, IaC automation (Terraform/Bicep), CI/CD for database deployments, monitoring, security/compliance, and collaborate with development teams on data modeling and query optimization.

The role involves supporting customer success operations by implementing processes, tools, and metrics to enhance customer experience and engagement.

Support planning and execution of go-to-market initiatives across multiple European markets; analyze multi-source data to identify opportunities and revenue trends; prepare presentations and written materials; coordinate cross-functional teams to ensure launch readiness; track initiatives and dependencies; support market- and client-level analysis to prioritize growth areas and shape scalable go-to-market approaches.