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Partners with leaders, managers, and employees on performance management, employee relations, investigations, accommodations, employee experience, offboarding, and people projects. Uses workforce data to identify attrition and performance trends, provides leadership recommendations, and influences cross-functional stakeholders. Applies product management and design-thinking principles to improve employee experience while handling sensitive matters with sound judgment, discretion, and empathy.

Partners with leaders, managers, and employees on performance management, employee relations, investigations, accommodations, talent density, employee experience, and offboarding. Uses people data to identify performance and attrition trends, provides leadership recommendations, and drives cross-functional people initiatives. Coaches managers through sensitive matters, influences stakeholders, and applies product management and design-thinking principles to improve employee experiences in a virtual-first, internationally distributed organization.

Manage adoption, customer health, renewal readiness, retention, and growth across a scaled B2B SaaS customer portfolio. Design lifecycle campaigns, analyze customer and product signals, coordinate with Renewals and Sales, manage inbound customer channels, execute save plays, conduct targeted customer conversations, and surface customer insights and qualified growth opportunities.

Manage adoption, customer health, renewal readiness, and growth across a scaled B2B SaaS portfolio. Design lifecycle campaigns, analyze customer and retention signals, coordinate renewal actions, triage inbound requests, conduct targeted customer conversations, and surface qualified expansion opportunities. Partner cross-functionally with Renewals, Sales, Product, Marketing, Support, and Customer Experience teams while delivering portfolio forecasts and executive updates.

Owns a strategic Virtual First technology workstream focused on AI enablement, knowledge management, tool optimization, automation, and modern ways of working. Leads organizational research, pilots, experiments, and a portfolio of cross-functional programs from scoping through adoption. Translates quantitative and qualitative findings into recommendations, operating models, and measurable improvements in employee effectiveness, tool confidence, and technology adoption.

Owns Dropbox’s Virtual First technology workstream, including AI enablement, knowledge management, automation, and digital workflows. Leads organizational research, pilots, experiments, and a portfolio of interconnected programs. Translates qualitative and quantitative findings into recommendations, behavioral frameworks, operating models, and scalable organizational change. Establishes roadmaps, objectives, success measures, milestones, and risk reporting while facilitating cross-functional initiatives across People, Technology, Communications, and Operations.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, pipeline management, and operational cadence across the customer lifecycle. Partners with executive leadership, Finance, Sales, Marketing, Product, and Customer teams to drive predictable growth, AI adoption, productivity, and transformation while building a high-performing Revenue Operations organization.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, productivity, and operating cadence. Partners with executive leadership across Sales, Marketing, Finance, Product, Customer Success, and Support to drive scalable growth, AI adoption, systems transformation, and revenue predictability. Builds and develops a high-performing global Revenue Operations organization.

Own DocSend customer-facing product experiences from discovery through launch and iteration. Define product strategy, prioritize customer problems, guide Engineering and Design, evaluate quantitative and qualitative insights, establish success measures, and drive foundational improvements, AI-powered workflows, and multi-product experiences across Dropbox and DocSend.

Own DocSend customer-facing product experiences end to end, from customer research and strategy through prioritization, execution, launch, measurement, and iteration. Partner with Engineering, Design, Data, and cross-functional teams to define priorities, make tradeoffs, improve workflows, develop multi-product experiences, and thoughtfully incorporate AI and automation.