- Own customer-facing DocSend product areas end-to-end, from identifying customer problems and defining strategy through prioritization, execution, launch, measurement, and iteration.
- Drive foundational improvements across experiences, balancing near-term customer needs with the long-term quality and health of the product.
- Identify and develop strategic opportunities across Dropbox and DocSend, including multi-product experiences.
- Develop a deep understanding of DocSend customers through research, product data, feedback, and direct customer context, translating insights into clear product decisions and priorities.
- Partner closely with Engineering and Design to define problems, evaluate options and tradeoffs, maintain a high quality bar, and guide cross-functional execution.
- Define success measures, use quantitative and qualitative evidence to evaluate outcomes, and adapt the roadmap as customer needs, business priorities, technology, and market conditions evolve.
- Use AI and automation thoughtfully to improve workflows
- 5+ years of product management or closely related experience, with experience owning customer-facing product experiences end-to-end.
- Demonstrated ability to identify important customer problems, make prioritization and product tradeoffs, and translate strategy into clear product direction.
- Strong customer empathy and ability to combine qualitative customer understanding with quantitative evidence when making product decisions.
- Experience partnering closely with Engineering and Design to navigate ambiguity, technical constraints, dependencies, risks, and product-quality decisions.
- Strong analytical skills and ability to define success measures, interpret product and business data, and use evidence to guide iteration.
- Excellent written and verbal communication skills, with demonstrated ability to create alignment across cross-functional partners and clearly communicate decisions and tradeoffs.
- Adaptability and curiosity, including an ability to learn new domains and technologies and thoughtfully incorporate AI-enabled workflows while maintaining strong product judgment and accountability.
- Experience building and evolving B2B or SaaS products.
- Experience with products supporting business-critical document or content workflows.
- Experience developing multi-product experiences or workflows spanning multiple product surfaces.
- Experience developing AI-enabled customer experiences or using AI tools as part of the product development workflow.
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
- Awareness: Understand yourself and others.
- Judgment: Evaluate information and make decisions in complex situations.
- Adaptability: Learn, adjust, and stay effective through change.
- Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
CompensationUS Zone 1
This role is not available in Zone 1
Skills Required
- 5+ years of product management or closely related experience
- Experience owning customer-facing product experiences end-to-end
- Ability to identify customer problems, prioritize effectively, make product tradeoffs, and translate strategy into product direction
- Strong customer empathy and ability to combine qualitative and quantitative evidence
- Experience partnering with Engineering and Design on ambiguity, technical constraints, dependencies, risks, and product quality
- Strong analytical skills, including defining success measures and interpreting product and business data
- Excellent written and verbal communication skills
- Adaptability, curiosity, and ability to incorporate AI-enabled workflows with sound product judgment
- Experience building and evolving B2B or SaaS products
- Experience with business-critical document or content workflows
- Experience developing multi-product experiences or workflows across multiple product surfaces
- Experience developing AI-enabled customer experiences or using AI tools in product development
What the Team is Saying
Dropbox Compensation & Benefits Highlights
How does Dropbox ensure its pay and bonus plans are competitive?
Dropbox ensures base pay and bonuses are competitive by benchmarking pay using formal compensation surveys to create salary ranges and bonus targets, and conducting twice-yearly reviews aligned with performance.
Employees describe pay and bonuses as competitive and performance-driven.
Dropbox Insights
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
