Top Customer Success & Experience Jobs in Reno, NV

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.

Manage a portfolio of larger customer accounts as primary contact to drive retention, renewals, adoption, and expansion. Build success plans, monitor account health, forecast renewals, deliver training and strategic guidance, and coordinate with Support, Onboarding, and Product to ensure customer value and growth.

Lead client-facing operations for assigned accounts: manage high-volume client communications, onboarding, portal demos, logistics coordination, operations liaison, data review and settlement reconciliation, generate quotes and strategic reports, run operational calls and QBRs, identify upsell opportunities, and ensure retention through proactive problem-solving and follow-through.

Manage a high-volume book of digital marketing clients, run kick-offs and quarterly business reviews, identify account trends and opportunities, drive retention and upsell, coordinate cross-functionally to optimize SEM/PPC campaigns, and maintain CRM and client communications.

Lead enablement strategy and scalable operations for Customer Success Managers, translating customer and field feedback into roadmaps, resources, AI-enabled workflows, and self-serve tools. Partner cross-functionally to prioritize work that improves customer conversations, retention, and growth while modernizing knowledge management, communications, and intake systems to reduce manual work and increase team efficiency.

Serve as primary strategic partner for a portfolio of manufacturers, drive adoption of Datavations analytics, translate complex data into actionable narratives, identify upsell opportunities, advocate for clients internally, and develop repeatable playbooks to scale customer impact and ROI.

Manage operational execution of data partnerships: revenue tracking, audience delivery, integration workflows, partner communications, reporting/analytics, competitive research, and quarterly business reviews across a portfolio of partners.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Support legal customers onboarding and preparing complex digital discovery for ingestion. Troubleshoot file compatibility and proprietary formats, manage multiple cases, maintain organized file structures, document non-standard patterns, communicate timelines, escalate issues, and collaborate with Customer Success, Development, and Operations to improve processes and customer experience.