Top Customer Success & Experience Jobs in Reno, NV

Lead and scale the Client Account Management organization for a healthcare SaaS company, driving retention, ARR, upsell, strategic account plans, client advocacy, cross-functional alignment, contract renewals, and executive reporting to maximize customer satisfaction and revenue growth.

Own onboarding and adoption for PE-backed customers, improve FP&A setups using Aleph, build trusted partnerships, monitor usage to drive adoption, and surface customer feedback to product and engineering.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

As an AI Solutions Manager, you will foster relationships, drive customer adoption of AI solutions, manage renewals, and identify growth opportunities.

Own retention and expansion for a 150+ Tier 1/2 account portfolio by converting AI‑surfaced signals into signed optimization plans, closed saves, and tracked expansion revenue. Run live optimization sessions, negotiate within playbooks, escalate cross‑functional issues, validate automated health scores/reports, and drive measurable ARR retention and upsell outcomes.

Lead strategic customer relationships for enterprise clients, drive onboarding and adoption of Maven's AI platform, advise on AI best practices and quality, analyze usage and quality data to guide improvements, and collaborate cross-functionally to translate customer needs into product outcomes and expansion opportunities.

Partner with Customer Success Managers to ensure technical success of strategic IoT accounts: analyze customer architectures, drive optimizations and expansions, lead technical discovery/demos, troubleshoot complex connectivity issues, and translate technical recommendations into business outcomes while feeding product and engineering insights back into the company.

Provide technical support and troubleshooting for OPENLANE customers using the platform. Document interactions in Salesforce, educate customers on best practices, escalate complex issues, create training materials, identify product improvements, and maintain product and industry knowledge to ensure customer satisfaction and issue resolution.