Top Customer Success & Experience Jobs in Reno, NV

Lead and scale a unified customer success organization for K-12 districts, overseeing onboarding, implementation, professional learning, support, and analytics to drive adoption, retention, and measurable student outcomes. Build and coach a cross-functional team, define success metrics and playbooks, partner with Sales/Product/Marketing, and continuously improve processes, reporting, and customer-facing resources.

The Regional Manager, Customer Experience and Success leads technical customer engagements, oversees team development, manages complex accounts, and collaborates cross-functionally while ensuring customer satisfaction and retention for Dash0's observability platform.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.