Top Customer Success & Experience Jobs in Reno, NV

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.

As a Partner Success Manager, you will build and maintain relationships with partners, analyze service performance data, and drive revenue growth through strategic guidance and contract negotiations.

Translate and edit content for marketing, ensuring cultural relevance and clarity. Collaborate on localization projects and provide structured feedback on language models.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Lead delivery of large-scale virtual assistant deployments, act as single point of accountability for clients, advise Fortune 500 customers on customer service transformation, monitor success metrics, collaborate with engineering and sales, drive expansion, and improve agent design and operational processes.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

Project-manage onboarding and data integrations for Version2.ai customers, leading CRM-to-platform integrations (SFTP/data exports), using Trello to track deliverables, engaging clients to meet timelines, liaising between clients and engineering, and creating documentation and processes to drive adoption and scalability.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Serve as the technical backbone for customer relationships: design, deploy, and optimize integrations and solutions; troubleshoot complex technical issues; drive onboarding and adoption; provide product feedback; and create documentation and enablement resources while collaborating with engineering, product, and GTM teams.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.