Top Customer Success & Experience Jobs in Reno, NV

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

Own a portfolio of co-development client accounts as primary contact. Maintain satisfaction, monitor account health, partner with production to mitigate risks, drive quarterly account growth, manage CRM records and reporting, and represent the company at industry events.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

Manage post-sale account relationships for growth clients: onboard, execute and monitor digital advertising campaigns across Axios products, coordinate cross-functional teams, pull reporting for optimizations, identify upsell/renewal opportunities, and deliver exceptional client service to drive retention and revenue.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Manage account health and the churn lifecycle within an Account Team pod: monitor renewal runway, identify and mitigate churn risk, coordinate cross-functionally, provide strategic guidance to customers, and meet pod-level KPIs (response time, engagement, net revenue retention).

Lead client onboarding and implementation for health plan customers, operate embedded on client sites to translate claims data and workflows into internal execution, develop repeatable playbooks, monitor recovery outcomes, resolve operational blockers, and partner cross-functionally to inform product and scale operations.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.