Top Remote IT Support & Helpdesk Jobs in Washington DC,

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Maintains CMDB accuracy, configuration item records, relationships, baselines, and lifecycle data. Supports configuration audits, reconciliation, asset tracking, documentation, and configuration validation while coordinating with cybersecurity, DevSecOps, engineering, system administration, and PMO teams. Produces reports and data extracts, aligns configuration data with RMF controls, and helps reduce configuration drift across enterprise environments.

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Supports, administers, troubleshoots, and enhances enterprise Microsoft Power Platform and M365 applications. Partners with business stakeholders to gather requirements, optimize application performance, manage security and reliability, develop standards, write SQL queries and reports, document solutions, and lead continuous improvements. Provides on-call support, communicates recommendations to senior management, and mentors application support resources.

Administer and architect Jira-based outcome planning across Jira Premium, Atlassian Goals, and Jira Product Discovery. Responsibilities include redesigning hierarchy and workflows, modeling objectives and outcomes, developing cost visibility, configuring permissions and reporting, piloting solutions in a sandbox, planning migrations, documenting governance, and training product teams through a Planning Center of Excellence.