Top Remote IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Lead and govern global IT change management lifecycle: intake, risk-based assessment, approvals, execution, validation, post-change review, reporting, and continuous improvement. Coordinate across IT teams, vendors, MSPs, and regions to minimize service disruption, maintain audit-ready records, deliver training, and drive tooling and process automation opportunities to support high-availability and data center operations.

Provide advanced technical support and troubleshooting for telephony, digital bots, API integrations, and core banking configurations. Triage tickets, perform limited overnight deployments, collaborate with Implementation, Engineering, and Customer Success, and contribute to internal documentation and SOPs.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Lead IT operations for a multi-site ambulatory surgery network, managing infrastructure, clinical and business systems, security and compliance, service desk, vendor relationships, and IT budgeting. Ensure uptime, drive integrations and migrations, execute DR/BC plans, and report operational metrics while partnering with the CIO on strategy and roadmaps.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.