Top Remote IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.

Senior SAP Basis and BTP Integration consultant responsible for administering SAP Basis landscapes, managing SAP BTP Integration Suite and Cloud Connector, configuring IAS/IPS and OAuth, administering HANA DB and tuning performance, supporting S/4HANA architecture, using Solution Manager for monitoring and transports, and troubleshooting with strong documentation and client communication.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide day-to-day Tier 1/2 IT support, manage Okta onboarding/offboarding and MFA recovery, administer Mac fleet with Kandji, maintain asset inventory and lifecycle, support SOC 2/ISO 27001/HIPAA audit evidence, escalate complex issues, and maintain documentation and knowledge base.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Hands-on senior IT systems administrator responsible for administering Google Workspace and Microsoft 365 environments, endpoint and MDM support across ChromeOS/Windows/macOS, SaaS administration, help desk support, and executing compliance controls (CMMC/NIST800-171/ISO27001/SOC2). Uses AI tools to automate IT workflows, supports engineering teams' toolchains, and assists in audit readiness and evidence collection.

Provide Tier 1 helpdesk support for a cloud-based platform: triage tickets, manage access requests, troubleshoot devices and applications, maintain runbooks and documentation, participate in on-call rotation, and pair with senior engineers to learn Kubernetes, AWS, CI/CD, and SRE practices.

Provide day-to-day support and administration for Acumatica and integrated systems, manage WMS floor operations, build reports and Generic Inquiries, troubleshoot integrations and hardware, escalate to vendors, produce documentation, and train staff to improve processes and automation.

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

Provide application and systems analysis, support, troubleshooting, and maintenance. Collaborate with stakeholders to gather requirements, implement updates, ensure system reliability, and support end-users and integrations.