Top Remote IT Support & Helpdesk Jobs in Tampa Bay, FL

Provides technical support to SaaS customers through multiple channels. Investigates web application issues using documentation, browser diagnostics, logs, network activity, system information, and AI-assisted tools. Communicates status and resolutions, documents cases, escalates unresolved problems, and manages multiple inquiries while maintaining strong customer service and product knowledge.

Provides first-level remote technical support for managed-services clients through phone and web tickets. Responsibilities include troubleshooting and resolving end-user issues, administering accounts, documenting incidents, communicating ticket status, meeting service-level agreements, and escalating unresolved problems. The role requires multitasking across tickets, strong customer communication, continual technical learning, and occasional weekend or holiday availability.

Provide on-site IT and AV support at the London office, manage device lifecycle and onboarding, handle inbound support requests, build automation and Slack bots, contribute to Tech Ops projects, and maintain internal IT documentation.

Provides remote technical support to branches, departments, and remote users by diagnosing and resolving video, phone, access, connectivity, password, and general system issues. Guides users by phone, documents interactions, prioritizes incidents, analyzes recurring problems, follows escalation procedures, and maintains accurate support records. Requires a professional remote workspace, high-speed internet, schedule flexibility, and strong communication and documentation skills.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Manage technology operations across three global studios, including systems administration, infrastructure, technical support, equipment management, business and creative tool administration, vendor coordination, and troubleshooting. Partner with global IT, information security, and privacy teams on policies, compliance, and content security. Drive AI and machine-learning integrations to improve workflows and business efficiency while supporting clients and global technology initiatives.

Manage and support NetSuite and finance business systems, including configuration, workflows, integrations, access controls, compliance, troubleshooting, reporting, and end-user training. Lead finance transformation projects across order-to-cash processes, coordinate cross-functional requirements, oversee change management, and deliver system enhancements. Build dashboards and reports that provide actionable finance insights while ensuring data integrity, SOX compliance, and effective IT governance.

Provides Tier 1 technical support and system administration across Windows, Linux, networking, identity, endpoints, Microsoft 365, Azure Virtual Desktop, and customer hosting environments. Responsibilities include ticket triage, incident command, access provisioning, patching, backups and restore testing, security-policy compliance, audit evidence, remote-access administration, troubleshooting, knowledge-base development, and Bash/PowerShell automation. Participates in on-call support and communicates technical issues clearly to users, customers, and executives.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Provides Tier 1 technical and procedural support through phone, email, and chat. Diagnoses hardware and software issues, researches solutions, documents interactions and resolutions, routes requests, escalates urgent or complex problems, and stays current on system updates. The role also assists senior IT staff and requires strong communication, problem-solving, attention to detail, Windows 11 and Microsoft 365 knowledge, and reliable high-speed internet for remote work.