Top Remote Operations & Support Jobs in Tampa Bay, FL

Provide inbound SaaS technical support across phone, email, and chat; own tickets end-to-end, troubleshoot software/accounting/workflow issues, escalate complex cases to Tier 2 or Engineering, maintain product expertise, contribute to knowledge base and cross-functional process improvements, and meet SLA/CSAT/KPI goals.

Support, sustain, and optimize the UKG Healthcare Productivity application within Providence's ERP environment. Partner with cross-functional stakeholders to triage change requests, manage releases, oversee testing, and align application solutions with business needs. Drive operational improvements, incident mitigation, and medium-to-complex project execution to ensure reliable application performance.

Manage and maintain relationships with transportation providers across assigned regions, drive provider performance and safety metrics, conduct training, identify and implement process improvements, use data to resolve network issues, manage related projects, and travel frequently to meet providers and visit markets.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Build and lead Digimarc's revenue operations: design and run a 13-week operating cadence, own forecasting and pipeline hygiene, optimize end-to-end funnel, provide revenue analytics, enable outbound motion, lead GTM planning and compensation, establish deal desk and renewals operations, and govern the revenue tech stack (Salesforce/CRM, forecasting, CS platforms). Act as a player-coach to turn data into decisions and scale predictable revenue processes.

Provide high-level remote administrative support to management: manage calendars and communications, prepare documents and reports, arrange travel, assist HR onboarding and records, conduct research, liaise with stakeholders, and handle confidential information to ensure smooth company operations.

Curate and list real-time sports prediction markets, engage with the community (Discord), monitor games/trading activity, design creative props tied to storylines, work peak sports hours, and collaborate cross-functionally to improve the product and automate manual workflows.

Serve as the primary technical owner for a portfolio of ecommerce accounts: monitor support trends, coordinate escalations, ensure issue resolution, document account environments, run health reviews, and provide technical input to Product and Engineering to reduce recurrence and improve support consistency.

The Senior Director of Pricing & Reimbursement develops global market access strategies, leads a high-performing team, and collaborates cross-functionally to optimize pricing and patient access for innovative products.