Top Remote Customer Success Jobs in Santa Cruz, CA

The Customer Success Manager at Truleo will develop strategies for customer growth and retention, analyze customer feedback, resolve escalations, and maintain long-term relationships. This role involves collaboration with internal teams to guide product roadmaps based on customer needs and insights.

The Senior Customer Success Manager at Fundraise Up is responsible for managing a portfolio of non-profit accounts, driving product adoption, resolving technical issues, and enhancing customer satisfaction. This role involves account management throughout the customer lifecycle and collaboration with internal teams to ensure success and retention metrics are met.

The Customer Onboarding & Implementation Specialist will guide customer adoption of BioDigital's 3D software through tailored training and technical support. The role involves collaborating with account managers, providing personalized customer assistance, managing technical integrations, and advocating for customer needs while developing educational materials and support documentation.

As an RCM Optimization Specialist, you will assess clients' documentation and systems against RCM standards, monitor client success metrics, conduct performance audits, communicate with global teams, and stay updated on process improvements to enhance client outcomes in a Healthcare IT environment.

The Director of Enterprise Customer Success will lead a global team focused on strategic planning and execution for customer success in various regions. Responsibilities include enhancing customer experiences, driving product adoption, mitigating churn, cultivating collaboration across teams, and leading initiatives for continuous improvement. The director will also manage performance tracking, oversee onboarding, and ensure high levels of customer satisfaction and retention.

The Senior Manager of Customer Success will manage and mentor a team of Customer Success Managers, drive customer health and product adoption, and collaborate with various departments to exceed performance targets while resolving customer issues effectively.

The Technical Account Manager will support strategic customers by addressing complex issues and ensuring their needs are met post-sales. Responsibilities include building relationships, assisting with technical requests, and enhancing customer satisfaction through effective problem-solving.