Top Remote Customer Success & Experience Jobs in San Diego, CA

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth support. Build success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve issues, maintain account documentation, and identify improvement opportunities. The role requires strong relationship management, organization, communication, and collaboration across Sales, Delivery, Consulting, Engineering, Operations, and Support.

Lead adoption, implementation, deployment, and configuration of the Armis platform for platinum-level customers. Advise technical and executive stakeholders on security use cases, platform utilization, and value realization. Build trusted customer relationships, advocate internally, coordinate cross-functional teams, support integrations, and identify growth opportunities. Serve as a technical subject matter expert while partnering with Product, Engineering, Support, Sales, and Training teams. Travel may be required up to 20–25% per quarter.

Provides advanced technical support for SaaS customers, investigating complex issues, troubleshooting integrations and APIs, managing escalations, and delivering consultative guidance. The role partners with Engineering and internal technical teams, supports Premium customers, mentors teammates, improves processes, creates help content, and manages multiple queues while meeting customer and team KPIs.

Own the full lifecycle of provider and client user engagement, including onboarding, training coordination, change enablement, proactive outreach, and relationship management. Serve as the primary provider contact, monitor portfolio performance, coordinate implementations, support prior authorization workflows, and recommend improvements that increase adoption, auto-approval rates, clinical quality, and compliance. Collaborate with internal teams, health plans, compliance, and legal while managing high-volume provider onboarding initiatives.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Manage customer software implementations and data migrations. Clean, reformat, validate, and quality-check customer data, monitor automated import jobs, investigate errors, coordinate with onboarding, sales, support, and engineering teams, and maintain repeatable process documentation. The role handles high ticket volumes and sensitive data requiring HIPAA-compliant practices.

Own end-to-end onboarding for high-revenue customers, partnering with Account Executives and internal teams to guide data migration, payments setup, website configuration, team permissions, and product enablement. Serve as the primary customer contact, manage timelines and risks, conduct walkthroughs, resolve technical issues, document progress in CRM tools, and share feedback to improve onboarding processes.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.