Top Remote Customer Success & Experience Jobs in San Diego, CA

Lead adoption and implementation of the Armis platform for platinum customers, delivering hands-on technical configuration, aligning use cases to CISO goals, building trusted relationships, coordinating cross-functional teams, advising on integrations, and driving value realization and growth opportunities.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Create launch roadmaps, track implementation progress and account health, conduct training and demonstrations, and resolve challenges with executives and end users. Coordinate with Sales, Support, Sales Engineering, and Product while managing multiple engagements. Mentor Customer Success and Support teams and build trusted stakeholder relationships.

Provide frontline customer support through live chat and email, troubleshooting account, billing, domain, and transactional issues. Meet quality, productivity, and customer satisfaction targets; maintain product knowledge; identify and escalate significant customer issues. The role requires weekend and holiday availability, reliable home internet, and a dedicated workspace.

Lead implementation and onboarding of private fund management software for private equity clients. Translate fund accounting, investment structures, and client requirements into business logic and product enhancements. Build relationships with CFOs and Controllers, plan rollouts, prioritize roadmap needs, and collaborate with Product and Engineering teams to design and test complex fund structures.

Build and lead enablement programs for Customer Success and Implementation teams, including onboarding, product training, continuous learning, playbooks, and AI-enabled workflows. Identify performance gaps, translate product updates into practical training, improve adoption of tools and processes, and establish feedback loops with Product, Support, Customer Education, and Product Marketing. The role supports stronger renewals, expansions, customer outcomes, and operational efficiency in a growing SaaS organization.

Serves as the primary customer advisor for Toast’s retail SaaS customers, driving product activation, adoption, retention, referrals, and revenue growth. Builds customer relationships, recommends products, demonstrates POS functionality, facilitates training, troubleshoots basic issues, identifies expansion opportunities, and collaborates with Sales, Product, Operations, Care, Education, and Professional Services. The role also develops scalable workflows and playbooks for a growing retail customer segment and requires up to 10% local travel.

Provides first-line payroll and benefits support to SaaS customers, troubleshooting complex issues involving tax filings, reconciliations, legislation, benefits, and system behavior. Investigates and escalates cases, communicates resolutions, maintains support content, educates customers on platform adoption, supports payroll operations, runs managed-service payrolls, and meets individual and team KPIs while ensuring compliance.

Serve as primary liaison to custodians, asset managers, and vendors; build and own per-custodian playbooks; drive custodian integration, onboarding velocity, escalation resolution, and advisor-facing configuration. Lead cross-functional programs, measure partnership performance, and continuously improve operational processes to reduce advisor friction and standardize implementations.

Lead customer onboarding and implementation of Eve's SaaS legal solutions. Deliver training, configure workflows, track implementation metrics, optimize solutions, and collaborate with sales, product, and engineering to ensure customer adoption and success.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.