Top Remote Customer Support Jobs in San Diego, CA

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.

Lead and improve Support Escalations by coaching and onboarding team members, managing critical customer incidents and executive communications, driving post-mortems and leadership-facing reporting, and delivering cross-functional projects and process improvements to reduce escalations and improve OKRs.

Advise learners and parents on financial aid processes, administer student financial aid office functions, assess eligibility for aid (including Title IV), prepare estimates and packaging, and assist with delivery of funds while ensuring compliance and excellent customer service throughout degree completion.

Lead and scale Ethos' customer experience function by building CX processes, VoC systems, service channel strategy, and operational teams. Synthesize customer insights across channels, prioritize a CX roadmap, partner cross-functionally to drive outcomes, and pull/validate reporting directly from Salesforce and other platforms.

Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.

Lead and mentor a team of Support Coordinators, oversee client communications, billing accuracy, CRM and records, ensure NDIS compliance, drive process improvements, support operational planning and service quality monitoring in a fully remote AEST role.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide high-volume investor support, resolve account issues, explain Fundrise products and investment structures, evaluate and improve AI tools and responses, and help develop scalable processes to support a growing retail investor base.