Top Remote Operations & Support Jobs in San Antonio, TX

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Lead GTM reporting, design scalable Salesforce KPI frameworks, translate business needs into developer-ready Salesforce requirements, apply AI to automate workflows, and partner with Sales and Customer Success on process design, change management, and cross-platform reporting.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Own day-to-day GTM revenue systems and build AI-native automations. Responsibilities include Salesforce administration, n8n workflow development, deal desk and commissions support, tooling administration, integration monitoring, and converting repetitive tasks into automated, agentic workflows using Claude Code and other AI tools.

Provide functional and technical Epicor ERP support across the full project lifecycle: requirements gathering, design, testing, data migration, training, go-live support, troubleshooting, and continuous improvement for manufacturing operations, coordinating cross-functional teams and vendors.

Support and optimize corporate business systems (e.g., QAD ERP) across all locations; enable continuous improvement of business processes and systems; ensure systems meet functional requirements; build strong relationships with users to identify technology-driven improvements.

Provide first-line support for the client portal and Salesforce-integrated systems: triage and resolve tickets, troubleshoot access/permissions/integrations, maintain case documentation, generate support metrics and reports, escalate issues, and improve support processes and knowledge base to enhance client experience.

Lead operational execution, client deployments, and compliance coordination for Overtime.ai. Build scalable onboarding and operational processes, manage implementations and escalations, ensure regulatory alignment, and drive cross-functional readiness and reporting to support platform deployments in regulated collections and receivables environments.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.